Summary
Overview
Work History
Education
Skills
Certification
Timeline

Renee Shifflett

Port Charlotte,FL

Summary

Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.

Overview

19
19
years of professional experience
1
1
Certificate

Work History

Project Manager, National Installation

Vector Security Networks
09.2023 - 02.2025
  • Successfully managed 150+ security installation projects simultaneously with varying size and scope (CCTV, Intrusion, Fire, Access Control) for National Retailers by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Developed strong relationships with key stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Coordinated meetings and communications among team members, customers, and subcontract base to facilitate project updates.
  • Supported project planning by gathering requirements and documenting processes for clarity.
  • Adapted quickly to changes in project scope, demonstrating flexibility in task management and customer satisfaction.

Director, National Service Operations

Vector Security Networks
01.2020 - 09.2023
  • Directed strategic initiatives to enhance operational efficiency and drive organizational growth with 5 direct reporting managers of the Service Operations Team (Customer Service, Service Accounts/Alarm Services, Service Projects/Conversions/Inspections, Operations, and Service Billing/QA/AR) while fostering relationships with top retail executives, 95 in-direct reports, 700+ subcontractors throughout North America, Executive Leaders, and peers.
  • Exceeded operational plan and growth year over year through strong partnerships with sales and contract management.
  • Navigated company through periods of significant change (COVID, D365 ERP implementation, job description re-evaluation process) maintaining focus on long-term strategic goals.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations with cross-functional teams.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Analyzed market trends to inform decision-making and align business strategies with industry standards.
  • Developed comprehensive reports to present findings and recommendations to executive leadership for strategic planning.
  • Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
  • Developed high-performing teams by providing mentorship and opportunities for professional growth.

Customer Relationship Manager, Managed Networks

Vector Security Networks
01.2018 - 01.2020
  • Developed and maintained strong customer relationships with C-Suite Executive Leadership from 20+ National Retail Brands across North America, resulting in improved satisfaction and 98% renewal rate.
  • Managed customer relations on an ongoing basis to maximize customer retention.
  • Conducted quarterly reviews of client accounts to ensure alignment with their evolving needs and expectations.
  • Led team initiatives to enhance customer service processes, driving operational efficiency.
  • Analyzed customer feedback data to identify trends and implement strategic improvements.
  • Collaborated with cross-functional teams to resolve complex customer issues effectively.
  • Implemented CRM tools to streamline communication and track customer engagement metrics.
  • Trained and mentored junior staff on best practices for customer interactions and relationship management.

Operations Manager, National Service

Vector Security Networks
08.2007 - 01.2018
  • Over 10-year tenure, developed and successfully managed; Service Accounts/Customer Relations, Service Billing, Quality Assurance, and Scheduling Departments.
  • Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
  • Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
  • Implemented performance metrics to monitor operational effectiveness and inform strategic initiatives.
  • Implemented comprehensive training programs for employees, resulting in improved performance and increased job satisfaction.

Operations Coordinator, Regional Service

Vector Security
08.2006 - 08.2007
  • Spearheaded cross-functional teams to enhance operational efficiency and streamline workflows.
  • Implemented strategic initiatives to optimize resource allocation and cost management.
  • Developed comprehensive reports to inform decision-making and drive process improvements.
  • Coordinated vendor relationships to secure favorable contracts and enhance service delivery.

Education

High School Diploma -

Brentsville District High School, Nokesville, VA
06.1999

Skills

  • Budgeting and forecasting
  • Budget control
  • Strategic planning
  • Data analysis
  • Relationship building
  • Project management
  • Customer relations
  • Work flow planning
  • Advanced problem solving
  • Processes and procedures
  • Coaching and mentoring
  • Team collaboration

Certification

  • Fundamentals of Strategic Planning, AMA - 2019
  • The OZ Principal, Vector Security Networks - 2018
  • Sales Bootcamp, Sandler Training - 2018
  • Communicating for Leadership Success, DDI - 2018
  • Leadership & Team Development for Managerial Success, AMA - 2016
  • Essentials of Leadership, DDI - 2012
  • Management & Leadership Skills for Supervisors & Managers, Fred Pryor - 2012
  • The Essentials of HR Law, Fred Pryor - 2012
  • Unlawful Harassment Prevention, Vector Security Networks - 2011
  • Leadership & Strategic Planning, Gail Kasper Training - 2011

Timeline

Project Manager, National Installation - Vector Security Networks
09.2023 - 02.2025
Director, National Service Operations - Vector Security Networks
01.2020 - 09.2023
Customer Relationship Manager, Managed Networks - Vector Security Networks
01.2018 - 01.2020
Operations Manager, National Service - Vector Security Networks
08.2007 - 01.2018
Operations Coordinator, Regional Service - Vector Security
08.2006 - 08.2007
Brentsville District High School - High School Diploma,

Similar Profiles

CREATE PROFILE