Renee Sieczkowski
Glenmont,NY
Summary
Accomplished Pharmacy Manager with a proven track record at Walgreens Boots Alliance, enhancing patient safety and optimizing pharmacy operations. Expert in drug inventory management and patient education, I led teams to improve customer satisfaction and maintain regulatory compliance. Skilled in fostering a culture of continuous improvement and staff development, achieving significant advancements in patient care and service efficiency.
Overview
30
30
years of professional experience
Work History
Pharmacy Manager
Walgreens Boots Alliance
Hudson, NY
4 - 04.2023
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
- Implemented staff training programs to continuously develop skills and maintain professional licensure requirements.
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
- Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Promoted customer-centric approach, resolving complaints and queries promptly and professionally.
- Maintained safe work environment by adhering to safety protocols and guidelines.
- Fostered culture of continuous improvement, encouraging staff to participate in workshops and seminars.
Pharmacy Manager
Rite-Aid Pharmacy
Saugerties, NY
04.2011 - 03.2023
Pharmacy Manager
Greene Medical Arts Pharmacy
Catskill, NY
09.1996 - 02.2021
Pharmacist
Greenville Pharmacy
Greenville, NY
09.1993 - 08.1996
Education
Columbia Greene Community College
Hudson, byBachelors Science - Pharmacy
Albany College of Pharmacy
Albany, NY08.1996
Associates Math/science - Math/science
Columbia Greene Community College
Hudson, NY08.1993
Skills
- Patient education and counseling
- Prescription Verification
- Workflow Optimization
- Pharmacy operations management
- Drug Inventory Management
- Training and mentoring
- Inventory Control
- Patient Counseling
- Direct Patient Care
- Immunizations
- Regulatory Requirements
- Insurance Billing
- Professional ethics
- Performance Metrics
- Quality Assurance Controls
- Loss prevention management
- Operations Management
- Medication Dispensing
- Patient Safety
- Medicare and Medicaid process
- Patient Education
- Staff Supervision
- Employee Performance Evaluations
Timeline
Pharmacy Manager
Rite-Aid Pharmacy
04.2011 - 03.2023
Pharmacy Manager
Greene Medical Arts Pharmacy
09.1996 - 02.2021
Pharmacist
Greenville Pharmacy
09.1993 - 08.1996
Pharmacy Manager
Walgreens Boots Alliance
4 - 04.2023
Columbia Greene Community College
Bachelors Science - Pharmacy
Albany College of Pharmacy
Associates Math/science - Math/science
Columbia Greene Community College