Summary
Overview
Work History
Education
Skills
Accomplishments
Awards and Professional Recognition
Certification
Interests
Software
Recognitions
Timeline
Generic
Renee Simpson

Renee Simpson

Assistant Property Manager & Leasing Professional
San Diego,CA

Summary

  • Experienced and dedicated Assistant Property Manager with a strong background in Operating Budget Analysis Procedures. I am highly skilled in maintaining high occupancy rates and fostering positive collaboration with colleagues in a professional environment. With 8 years of relevant experience and a results-oriented, quality-driven approach, I am eager to contribute as a valuable asset to the company's future growth.
  • Detail-Oriented Professional with a proven track record of embracing the importance of checklists to ensure meticulous Multiple Account Management and achieving each deadline with successful results.
  • Utilizing the Power of the Written Word: With my exceptional writing skills, I effortlessly capture the dreams of the future, express the vision of the property, and provide precise and concise information as requested.
  • Experienced Proofreader and Editor: Elevating Content with Flawless Grammar, Spelling, and Punctuation Abilities to Expertly Craft Polished and Sophisticated Material.
  • Experienced Research Maven with a Strong Background in Marketing: Proficient in Conducting Thorough Information Gathering from Primary and Secondary Sources, and Empowering the Execution of Effective Social Media Management Strategies.
  • Mastering the art of communication and collaboration: Enhancing client and stakeholder interaction, skillfully resolving challenges with utmost professionalism, sharp critical thinking, and an optimistic mindset.
  • Providing Outstanding Customer Service: Perfect Phone Etiquette, Office Decorum, the skill to understand and actively listen to Tenants, Property Owners, Vendors, and Colleagues has enabled me to excel in the Art of developing Interpersonal Skills with a composed demeanor, unwavering professionalism, and exceptional relationship-building abilities.
  • I possess exceptional attention to detail, demonstrating a remarkable ability to excel in time management and prioritize multiple projects. I am highly skilled in providing assistance in intricate and demanding endeavors, all while maintaining a deadline-oriented approach and unwavering focus.
  • Experienced Negotiation Specialist: Successfully securing 80% of fresh agreements for small enterprises, which notably encompass Area 63 and OPATS. Noteworthy history of effectively resolving conflicts with educational institutions, boasting an impressive success rate of 90%.
  • Experienced Financial Management Expert: Highly skilled in efficiently executing payroll tasks, meticulously reconciling accounts, and effectively managing B2B collections. Possesses a wealth of expertise in meticulously preparing, analyzing, and reconciling comprehensive financial statements for businesses, identifying and addressing budget variances, and ensuring compliance with employee government documentation.
  • Proficient in the entire range of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook. In addition, I have extensive experience with MRI Software, Rent Cafe with CRM, Yardi Voyager, Knock, Happy Co Task Manager, Blue Moon, Canva, DocuSign, Oracle, Quickbooks, Adobe Acrobat, and a solid understanding of Concur. My ability to swiftly and precisely adapt to new software and systems is unparalleled.
  • Type 75 wpm with accuracy.
  • I have a strong background in marketing initiatives and recruiting techniques as a Multifamily Leasing Consultant. I have a knack for prioritizing work, organizing records, and building trust with meticulous attention to detail. My excellent multitasking abilities ensure that I can handle multiple tasks efficiently and effectively.

Overview

28
28
years of professional experience

Work History

Property Administrator

JWilliams Staffing
San Diego, California
01.2024 - 03.2024
  • Update tenant and unit information to keep current in housing database.
  • Meet with prospective tenants to show property and assess applications or sign leases.
  • Respond to tenant maintenance requests according to agreed conditions for building functionality.
  • Organize move-in and move-out inspections for vacant units.
  • Answer calls and respond to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Complete administrated projects using various software programs, including AppFolio, MRI, Yardi, Knock, Happy Co, and CRM Software property databases management.
  • Provide customer service support to tenants regarding their leases or complaints regsrding maintenance concerns.
  • Conducted regular property inspections to ensure compliance with safety regulations.
  • Created weekly vacancy reports and monthly rent roll summaries.
  • Maintained accurate records of all rental payments and deposits.
  • Managed the maintenance of common areas, such as landscaping, parking lots, and other shared spaces.
  • Complete lease applications and verifications, notifying prospects of results.

Leasing Consultant

Phoenix Staffing
San Diego, California
09.2023 - 01.2024
  • Supported the everyday operations of upscale Luxury Apartment Townhomes and High Rise Concierge Apartment Buildings
  • Efficiently operated and updated the On-Site Leasing and Residential Software: Ensured accurate data entry and maintenance in the leasing system to uphold reliability
  • Demonstrated exceptional customer service: Developed strong communication and interpersonal skills to deliver outstanding service
  • Fostered attentive, friendly, and positive relationships with residents by addressing their needs, concerns, and inquiries
  • Maintained a professional attitude throughout interactions and consistently surpassed residents' expectations by proactively anticipating their needs
  • Managed lead generation and cold calling: Utilized a lead management software system to track and follow up on potential prospects
  • Conducted cold calls to generate interest and schedule property tours
  • Maintained an up-to-date and precise database
  • Evaluated, assigned, and resolved community issues and reports, including addressing miscommunication problems
  • Regularly assessed community matters to identify areas requiring attention
  • Promptly addressed miscommunication issues and worked towards effective resolutions
  • Established clear communication channels to ensure efficient and productive community interactions
  • Managed, transferred, and responded to multiple phone lines with precision: Developed effective phone management skills to handle multiple lines concurrently
  • Prioritized and organized calls based on urgency and importance
  • Maintained current knowledge of community policies, procedures, and services to provide accurate and relevant information
  • Effectively handled and resolved resident, maintenance, and prospective tenant feedback and complaints: Demonstrated calmness, patience, and empathy while addressing feedback and complaints
  • Actively listened to residents, maintenance personnel, and prospective tenants to understand their concerns
  • Identified and implemented appropriate problem-solving strategies to ensure satisfactory resolutions.
  • Oversaw daily operations, maintenance and administration of various properties.

Leasing Consultant

InterSolutions, LLC
Temecula, California
06.2023 - 08.2023
  • Instrumental in leasing responsibilities for luxury communities comprising 300+ apartment homes, successfully driving occupancy rates and ensuring tenant satisfaction
  • Gained expertise in operating and updating on-site leasing and residential software, effectively managing leasing operations and maintaining accurate records
  • Excelled in delivering exceptional customer service, promptly addressing inquiries and concerns, and providing personalized assistance to prospective and current tenants
  • Managed inventory, overseeing move-in and move-out meetings and inspections, ensuring smooth transitions for tenants
  • Spearheaded the creation and management of market advertisements, utilizing lead-to-lead strategies and cold calling techniques to attract prospective tenants
  • Conducted weekly market surveys to stay updated on industry trends and competition
  • Supervised community reports and operations, ensuring efficient and effective property management
  • Proficiently operated multiple phone lines, efficiently handling resident inquiries and resolving complaints with a focused problem-solving approach
  • Demonstrated skill in graphic design, creating visually appealing marketing materials to enhance property interest across social media platforms, including Craigslist and other reputable Apartment Advertising websites
  • Conducted property tours, showcasing amenities and highlighting the unique features of the community to prospective tenants
  • Provided assistance throughout the lease application process, guiding prospective tenants from approval to the final signature of lease documents.

Leasing Consultant & Assistant Community Manager

Career Strategies
San Diego, California
05.2023 - 06.2023
  • Provided invaluable assistance to over 300-unit apartment complexes, effectively managing leasing operations, conducting property inspections, and overseeing affordable housing initiatives, including Section 8 programs
  • Served as the primary point of contact, handling all telephone calls and promptly addressing resident inquiries and concerns, ensuring high levels of customer satisfaction
  • Skilled in diffusing resident issues with professionalism and empathy, effectively resolving conflicts and maintaining positive relationships within the community
  • Managed on-site maintenance requests, coordinating timely repairs and ensuring the overall upkeep of the properties
  • Demonstrated proficiency in updating and utilizing on-site software systems, streamlining operations and maintaining accurate records for efficient property management.

Special Education Advocate

Volunteered & Assisted Parents
01.2001 - 03.2022
  • Possessing in-depth knowledge of the No Child Left Behind Act and other relevant laws pertaining to education, ensuring compliance and advocating for the rights of special education students
  • Dedicated my efforts towards advocating for the successful transition of special education youth into adulthood, addressing critical aspects such as discussing volunteer opportunities, conservatorships, and identifying software tools that can enhance their chances of success
  • Thrived on collaboration and teamwork, valuing the partnership with school districts to achieve positive outcomes for students
  • Enjoyed working collectively to find innovative solutions and support the educational journey of each child
  • Championed the rights of children across a wide age range, from 4 years old to young adults, consistently advocating for their needs and well-being
  • Achieved a significant victory in Due Process Mediation by prevailing over a prominent Southern Orange County School District
  • Successfully won 281 out of 287 issues, securing essential support and services for deserving students
  • Conducted private assessments of students to gain comprehensive insights into their individual needs and identify areas where the school system may have fallen short
  • Attended all Individualized Education Program (IEP) meetings, actively participating in the development of individual goals and setting short-term objectives tailored to each student's requirements
  • Engaged in careful observation of school assessments, meticulously documenting observations and providing valuable recommendations to both the school and parents, ensuring that each child's academic needs were appropriately addressed.

Business Specialist

OPATS Consulting, LLC
Murrieta, California
06.2020 - 01.2022
  • Played a pivotal role in reshaping OPATS' business model and plan, revamping it to include achievable and measurable goals
  • Updated all business-related documents with current Covid-19 safety information and guidelines, ensuring the provision of comprehensive safety protocols and employee confidentiality
  • Notably, one city maintained 80% employee work capacity throughout the pandemic due to OPATS' strategic safety program
  • Assisted in the coordination of employee HIPAA interviews, facilitated the completion of medical information, and organized the delivery of lab test kits to Human Resource Managers, ensuring compliance with confidentiality requirements
  • Collaborated in scheduling follow-up meetings with business owners and city managers, fostering strong relationships with existing and prospective clients to drive business growth
  • Developed a unique and effective marketing strategy that spanned across various social media platforms, actively writing and designing 80% of the content material
  • Exhibited exceptional negotiation skills, securing 80% of new contracts and successfully converting 70% of leads into active clients, contributing to the company's expansion and success.

Office Manager, Accounting, Payroll

Area 63 Productions, LLC
Lytle Creek, California
01.2017 - 01.2020
  • Assumed full responsibility for the day-to-day operations of the business, demonstrating proficiency in accounting tasks such as data entry, invoicing, billing, and ensuring accuracy through reconciling the General Ledger and Bank Reconciliation
  • Managed employee timesheets and payroll data, preparing necessary quarterly EDD statements, monthly tax information, and annual IRS and state tax documents
  • Exhibited strong negotiation skills by securing favorable utility contracts and successfully reviewing and negotiating new client contracts
  • Achieved a notable international hotel/airstream deal before the onset of the pandemic
  • Efficiently scheduled and coordinated the Owner's domestic and international travel arrangements, ensuring seamless execution of obligations
  • Managed the scheduling of initial customer consultations with the Owner, serving as a primary point of contact for client concerns, deadlines, billing inquiries, and design changes
  • Assisted with telephone calls, vendor order requests, and client updates
  • Thoroughly documented all conversations and diligently prioritized tasks for the Owner's attention
  • Handled all business correspondence and prepared requested legal documentation for attorney review
  • Prepared client work estimates and ensured the accuracy of insurance policies.

Assistant Property Manager

PacificWest Asset Management
Costa Mesa, California
01.1996 - 05.2002
  • Played a key role in the day-to-day management of multiple commercial properties, ensuring smooth operations and tenant satisfaction
  • Acted as the primary communication point for tenants and property owners, addressing maintenance issues, rent concerns, and other inquiries
  • Assisted in rent increase implementation and handled related processes
  • Prepared professional correspondence for tenants, property owners, and vendors
  • Contributed to the annual preparation of operating budgets for all properties, including meticulous calculation of common area expenses (CAM)
  • Reviewed budget variances each month, providing concise explanations and preparing comprehensive overviews of monthly financial statements for property owners
  • Supported the preparation of lease agreements, amendments, and notices to pay or quit, ensuring compliance with legal requirements and maintaining clear communication with tenants.
  • Created tenant files, maintained records of rental payments, and tracked lease agreements.
  • Prepared monthly financial reports for review by the property manager.
  • Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
  • Handled complaints from tenants regarding maintenance issues and resolved them promptly.
  • Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
  • Initiated eviction proceedings when necessary according to state law guidelines.

Education

Studied Political Science, Government and Pre-Law -

Chapman University

Studied: Special Education -

Ashford University (Online)

Journalism & Real Estate -

Saddleback & Irvine Valley College

Skills

  • Creative Strategy
  • Research and Development (R&D)
  • Analytical Skills
  • Business Analysis
  • Microsoft Office
  • Microsoft Word
  • Writing
  • Online Advertising
  • Creative Problem-Solving & Dispute Resolution
  • Writing and preparing throuogh Lease Agreementd, Terms and Specifications
  • Basic Mathematics
  • Resident Assistance
  • Relationship Building
  • Strong Business Processes and Procedures
  • Property Maintenance
  • Clear Communication
  • Knowledge in Background Check Process
  • Produce solid Reports and Correspondence
  • Customer Service
  • Competitive Research
  • Lease Renewals
  • Interpersonal Relations
  • Property Inspections
  • Property Amenities
  • Lead Generation and Lead Conversion
  • Phone and Email Etiquette
  • Multiple Database Management Skills
  • File Management and File Audits
  • Maintenance Requests
  • Account Management
  • Team Collaboration
  • Provide quality Administrative Support
  • MRI, Yardi, OneSite, Rent Cafe with CRM Software
  • Graphic Design capabilities using Canva
  • Community Engagement
  • Business Development
  • Building Rapport
  • Commercial and Multifamily Property Management
  • Leasing and Sales
  • Report Preparation
  • Spreadsheet tracking
  • Rent collection
  • Invoice Processing
  • Contract Negotiation
  • Compliance Monitoring
  • Vendor Management

Accomplishments

  • My College Entrance Essay was used as a sample for incoming students for over 10 years.
  • One of my first Legal Case Reports was published in the College Newspaper.
  • Consistently maintained high customer satisfaction ratings.
  • Created highly effective new program that significantly impacted efficiency and improved operations.

Awards and Professional Recognition

  • Recognized by Best Agents Magazine as 2024 TOP AGENT IN CALIFORNIA IN EXCELLENCE & INTEGRITY.
  • Recognized and Featured in Best Agents Magazine (print and digital copies) as 2024 BEST AGENT IN CALIFORNIA IN PROPERTY MANAGEMENT.

Certification

  • [Area of certification] Training - [Timeframe]

Interests

Creative Writing, Poetry

Photography, Water Activities

Animals

Software

MICROSOFT OFFICE

Microsoft Word, Excel, Outlook, Zoom

MRI, Yardi, Rent Cafe with CRM, Blue Moon

Knock, Happy Task Manager, Oracle

AppFolio, Canva, Adobe Acrobat, DocuSign

Recognitions

2024 Best Agent in CA in Property Management

2024 Top Agent in CA in Excellence & Integrity

Timeline

Property Administrator

JWilliams Staffing
01.2024 - 03.2024

Leasing Consultant

Phoenix Staffing
09.2023 - 01.2024

Leasing Consultant

InterSolutions, LLC
06.2023 - 08.2023

Leasing Consultant & Assistant Community Manager

Career Strategies
05.2023 - 06.2023

Business Specialist

OPATS Consulting, LLC
06.2020 - 01.2022

Office Manager, Accounting, Payroll

Area 63 Productions, LLC
01.2017 - 01.2020

Special Education Advocate

Volunteered & Assisted Parents
01.2001 - 03.2022

Assistant Property Manager

PacificWest Asset Management
01.1996 - 05.2002

Studied Political Science, Government and Pre-Law -

Chapman University

Studied: Special Education -

Ashford University (Online)

Journalism & Real Estate -

Saddleback & Irvine Valley College
Renee SimpsonAssistant Property Manager & Leasing Professional