Dynamic Senior Sales Representative and Business Development Manager with extensive experience in both inside and outside sales remote and hybrid location. Proven ability to identify and address customer needs while effectively positioning products to cultivate long-term relationships and enhance customer loyalty. Expertise in defining best practices and industry trends, translating them into actionable strategies that expand client vision and drive revenue growth. A strong commitment to continuous learning and collaboration fosters a customer-centric approach, ensuring high satisfaction rates and retention while achieving ambitious sales objectives.
Responding to inbound calls with billing and service issues. Identifying root cause of customers concern to better provide solutions to price, technology, and programming changes. Restoring confidence in quality and service and avoid potential cancellation of services by customer. Adept at building consumer relationship to enable de-escalation of situations to provide resolution and retention of customer 98% customer satisfaction in call handling. Upsold new company product lines.