Renee Skillett
Milwaukee,WI
Summary
Dedicated Veterans Benefits Administration Employee who ensures that every interaction with Veterans and their families is based upo upon our core values of Integrity, Commitment, Advocacy , Respect, and Excellence.
Overview
28
28
years of professional experience
Work History
Veterans Service Representative
Veterans Benefits Administration
Milwaukee, Wisconsin
10.2023 - Current
- Assisted veterans in filing disability claims with U.S. Department of Veterans Affairs.
- Interviewed veterans and dependents to assess eligibility for federal and state benefits.
- Coordinated with federal agencies to verify and secure veterans' eligibility for benefits.
- Provided information and assistance to veterans regarding VA benefits, services, and programs.
- Maintained accurate records of veteran interactions to ensure compliance with regulations.
- Guided clients through appeals process following claims denials to maximize chances of approval.
- Researched relevant laws and regulations related to veterans' benefits.
- Mentored new employees on laws, regulations, and organizational policies to expedite onboarding.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Implemented crisis intervention procedures to stabilize individuals in distress. to prevent or facilitate hospitalization.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Guided clients through the transition to independent living within the community.
- Developed and implemented fundraising approaches to raise money for the cause.
Director of Human Resources
Mel Foster Co. Inc.
Davenport, IA
08.1998 - 10.2023
- Developed comprehensive HR policies aligned with company goals and industry standards.
- Managed employee relations issues, fostering a positive workplace culture across departments.
- Implemented training programs to enhance employee skills and professional development opportunities.
- Administered benefits programs, ensuring competitive offerings for employee satisfaction and retention.
- Conducted compliance audits to ensure adherence to labor laws and company policies.
- Counseled managers on disciplinary actions when necessary.
- Developed and implemented human resources policies, procedures, and best practices.
- Investigated incidents of workplace harassment or discrimination complaints.
- Ensured compliance with federal, state, and local employment laws by monitoring changes in regulations related to human resources management.
- Drafted job descriptions and prepared job postings for open positions.
- Organized onboarding processes for new hires, including orientation sessions and paperwork completion.
- Analyzed employee data to identify trends and potential areas of improvement.
- Advised senior leadership on organizational structure changes affecting the workforce.
- Collaborated with HR department to devise and update policies for corporate accountability and workplace health.
- Collaborated with department heads to develop strategies that would increase employee engagement levels.
- Handled sensitive employee and company information with the highest level of confidentiality and discretion.
- Held exit interviews and documented information discussed with employees.
- Directed HR programs, policies and processes to improve operational efficiency.
- Provided HR consultation services to leadership and department heads.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Aligned HR policies with federal and local regulations.
- Developed employee orientation and training programs for new hires.
Education
Licensed Practical Nurse - Nursing
Moline Public Hospital School of Nursing
Moline, IL06-1986
High School Diploma -
Bettendorf High School
Bettendorf Iowa05-1983
Skills
- Veterans outreach
- Policy analysis
- Compliance monitoring
- Document management
- Decision-making
- Interpersonal skills
Timeline
Veterans Service Representative
Veterans Benefits Administration
10.2023 - Current
Director of Human Resources
Mel Foster Co. Inc.
08.1998 - 10.2023
Licensed Practical Nurse - Nursing
Moline Public Hospital School of Nursing
High School Diploma -
Bettendorf High School