Summary
Overview
Work History
Education
Certification
Timeline
Generic

Renee Smith

Queens,N.Y.

Summary

Committed, dependable, hardworking healthcare worker with 10 years experience working with healthcare team. Solid knowledge of electronic health systems and documentation process, currently looking for a full-time position in an environment that offers a greater challenge and the opportunity to help the company as well as myself advance efficiently and productively.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Assistant

HEMATOLOGY ONCOLOGY ASSOCIATES OF BROOKLYN
BROOKLYN, NY
07.2023 - Current
  • Manage office operations such as filing paperwork answering phones, routing calls, scheduling appointments and managing patient flow while greeting visitors in a professional manner.
  • Perform basic laboratory tests such as complete blood count, hemoglobin and hematocrit levels.
  • Document patient information in electronic health records.
  • Perform venipuncture on patients to collect blood samples for testing purposes.
  • Monitor vital signs including temperature, pulse rate, respiration rate and blood pressure readings.
  • Relay messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Prepare treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Assist with scheduling appointments for diagnostic tests such as MRI scans or CT scans when necessary.
  • Provide emotional support to patients dealing with chronic illnesses or terminal diagnoses.
  • Clean and maintain medical equipment following procedures and standards.

Call Center Representative

Acena
New Hyde Park, NY
07.2022 - 08.2023
  • Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
  • Navigated through computer systems to review the information and respond appropriately to callers.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Explained key information regarding products and services to customers to encourage informed decision-making.

Community Associate

Jennifer Temps
NEW YORK, NY
04.2023 - 07.2023
  • Conducted culturally sensitive registration, intake, roster tracking, and assessment
  • Referred clients to community-based programs and organizations
  • Coordinated interpretation and translation services
  • Coordinated with the NYC Department of Education (DOE) on student registration, school placement, attendance, transportation, and troubleshooting as needed.
  • Referred clients to ESL instruction
  • Created Referrals for childcare
  • Medical care coordination
  • Referred to immigration legal services

Groundskeeper

NYCHA
Jamaica, NY
08.2022 - 01.2023
  • Used heavy equipment, mowers and trimmers safely to prevent accidents.
  • Removed debris and trash from surrounding areas and disposed of recyclable materials properly.
  • Cleared pathways of overgrowth, debris and snow to reduce hazards.
  • Pruned trees and bushes to improve visibility and shape.
  • Checked machinery and performed routine maintenance to prevent malfunction.
  • Lifted and removed fallen or damaged branches using hand and power tools.
  • Arranged shrubs and flowers to create landscape effects.
  • Moved leaves and grass clippings using leaf blower.
  • Swept and power washed hard surfaces to remove grime.
  • Mowed lawns and trimmed grass around sidewalks, flower beds and walls.
  • Operated and maintained basic landscaping equipment and vehicles.

PACKAGE HANDLER

UNITED PARCEL SERVICE
Uniondale, NY
11.2021 - 12.2021
  • Loaded and unloaded packages from delivery vehicles
  • Lifted and moved heavy weights between destinations
  • Carried out work in accordance with company policies and guidelines
  • Sorted cargo according to instructions provided as required
  • Worked quickly and efficiently while adhering to safety standards.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.

PATIENT CARE COORDINATOR

MODERNMD URGENT CARE
Jamaica, NY
12.2020 - 07.2021
  • Responsible for maintaining the continuity of patient flow, provided a safe environment for patients, staff and visitors
  • Conducted Covid-19 screening
  • Answered, screened and routed telephone calls; took and delivered messages
  • Registered new and existing patients utilizing eclinical works (EcW) software
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.
  • Performed various receptionist duties and maintained reception area.

RESIDENT ESCORT

BROOKHAVEN REHABILITATION FACILITY
Far Rockaway, NY
10.2019 - 05.2020
  • Performed 1:1 resident observation to ensure residents' safety
  • Accompanied residents on clinical and eligibility appointments
  • Assisted with taking monitoring residents vitals
  • Monitored residents on the psychiatric unit
  • Performed chronological filing.
  • Provided patient transport using various equipment and adhere to safety protocols.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.

DIETARY AIDE

ROCKAWAY CARE CENTER
Far Rockaway, NY
08.2019 - 09.2019
  • Prepared hot and cold food, following instructions while adhering to all safety and health standards
  • Established and maintained a safe, friendly atmosphere for the residents and guests
  • Cleaned the dining room area and collected plates and glasses
  • Delivered dishes and trays at designated times
  • Assisted patients with selecting foods from menus based on dietary
  • Used nutritional guidelines and individual needs to plan menus and diets.
  • Served specific meals to patients with special dietary needs.

DIRECT SUPPORT PROFESSIONAL

MERCY DRIVE INC
Forest Hills, NY
01.2018 - 05.2018
  • Applied and upheld standard precautions and procedures used for infection control
  • Worked to improve, enrich and respect the lives of individuals with developmental, physical, and mental disabilities
  • Developed and implemented plans for individuals to achieve greater independence, their daily goals, and community integration
  • Supervised individuals with their activities of daily life
  • Assisted with day-by-day operations of the residence accordance with regulatory requirements, agency policy and quality program standards.

Education

Cosmetology

Empire Beauty School
New York
03.2015

Medical Assisting

The New York School For Medical And Dental Assistants
Long Island City, NY
09.2010

Certification

MEDICAL ASSISTANT HOME HEALTH AIDE

Timeline

Medical Assistant

HEMATOLOGY ONCOLOGY ASSOCIATES OF BROOKLYN
07.2023 - Current

Community Associate

Jennifer Temps
04.2023 - 07.2023

Groundskeeper

NYCHA
08.2022 - 01.2023

Call Center Representative

Acena
07.2022 - 08.2023

PACKAGE HANDLER

UNITED PARCEL SERVICE
11.2021 - 12.2021

PATIENT CARE COORDINATOR

MODERNMD URGENT CARE
12.2020 - 07.2021

RESIDENT ESCORT

BROOKHAVEN REHABILITATION FACILITY
10.2019 - 05.2020

DIETARY AIDE

ROCKAWAY CARE CENTER
08.2019 - 09.2019

DIRECT SUPPORT PROFESSIONAL

MERCY DRIVE INC
01.2018 - 05.2018

Cosmetology

Empire Beauty School

Medical Assisting

The New York School For Medical And Dental Assistants
MEDICAL ASSISTANT HOME HEALTH AIDE

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Renee Smith