Renee Smith
Chicago
Summary
Detail-oriented and highly organized Administrative Assistant with extensive experience in office administration, customer service, and process coordination. Adept at managing daily office operations, scheduling meetings, handling correspondence, and maintaining records. Strong multitasking skills with a commitment to efficiency, confidentiality, and accuracy. Skilled in using Microsoft Office Suite, CRM systems, data entry, and document management to optimize office productivity.
Overview
11
11
years of professional experience
Work History
Director of Constituent Services
5th Ward Service Office
03.2023 - Current
- Manage administrative functions, including document organization, scheduling, and office supply inventory
- Coordinate meetings, events, and correspondence to ensure seamless office operations
- Serve as the primary point of contact for inquiries, providing prompt and professional communication
- Oversee data entry and filing systems, ensuring accurate records and documentation
Customer Service Representative
S3 Shared Service Solutions
01.2021 - 03.2023
- Provided exceptional client support by handling inquiries, processing transactions, and resolving complaints
- Navigated internal systems to assist members with account maintenance and financial guidance
- Managed high-volume inbound calls, ensuring quick resolution and customer satisfaction
- Processed service requests and maintained detailed records in CRM software
Customer Service Representative
SMS Assist
10.2019 - 01.2021
- Responded to customer inquiries via phone and email, ensuring timely resolutions
- Scheduled and tracked service requests while maintaining communication with clients and vendors
- Documented customer interactions in company databases for accurate reporting
- Assisted in process improvement initiatives to enhance customer service efficiency
Patient Care Director
Mosaic of Lakeshore
06.2017 - 10.2019
- Coordinated referrals, hospitalizations, and specialized care services
- Managed scheduling, discharge planning, and transportation for patients
- Maintained confidentiality and handled administrative records with accuracy
Receptionist
H&R Block
01.2014 - 04.2014
- Greeted and assisted clients, scheduled appointments, and maintained records
- Handled phone calls and correspondence, ensuring smooth office operations
- Performed data entry and document management tasks with accuracy
Education
Associate of Applied Science - Criminal Justice
Joliet Junior College
Joliet, ILSkills
- Office Administration & Management
- Calendar & Meeting Coordination
- Data Entry & Document Preparation
- Customer Service & Client Relations
- Email & Phone Correspondence
- Filing & Records Management
- Process Optimization & Workflow Coordination
- MS Office Suite (Word, Excel, Outlook, PowerPoint)
- CRM & Database Management
Online Profile
https://bold.pro/my/renee-smith-250114145619/164r
Technical And Administrative Proficiency
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- CRM & Customer Support Software
- Data Entry & Record-Keeping
- Appointment Scheduling & Calendar Management
- Email Correspondence & Document Handling
Timeline
Director of Constituent Services
5th Ward Service Office
03.2023 - Current
Customer Service Representative
S3 Shared Service Solutions
01.2021 - 03.2023
Customer Service Representative
SMS Assist
10.2019 - 01.2021
Patient Care Director
Mosaic of Lakeshore
06.2017 - 10.2019
Receptionist
H&R Block
01.2014 - 04.2014
Associate of Applied Science - Criminal Justice
Joliet Junior College
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