I am a polished professional who is skilled at working in a fast paced environment which demands strong organizational, technical, and relationship-building skills. Proficient in using independent decision-making and sound judgement to positively impact growth and success. I am a collaborative leader dedicated to partnering with coworkers and leadership to promote an engaged and empowering work culture.
Hi, I’m
Renee Kilgore
Frisco,TX
Summary
Overview
30
years of professional experience
Work History
CVS
Store Manager
03.2018 - 06.2023
Job overview
- Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
- Analyzed customer feedback to identify improvement opportunities and develop action plans.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
Capital One
Call Center Manager - Home Equity Division
01.2010 - 01.2017
Job overview
- Supervised 10 Customer Service Reps in providing excellent customer service to callers requiring assistance for Home Equity and escalations issues.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
Education
Collin CollegeFrisco, TX
from Business Office Support Systems
12.2020
University Overview
- Dean's List Fall 2020, 2021
- Phi Theta Kappa Member
- The National Society of of Leadership and Success
Skills
- Skilled in Microsoft Office Suite
- Typing Skills
- Communication Skills
- Strategic Thinker
- Professional Telephone Etiquette
- Strong Office Management Skills
- Staff Management
- Sales Expertise
- Store Opening and Closing Procedures
- Delegating Work
- Positive and Friendly
- Customer Relations
- Employee Terminations
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager
CVS
03.2018 - 06.2023
Call Center Manager - Home Equity Division
Capital One
01.2010 - 01.2017
Collin College
from Business Office Support Systems
Additional Information
Additional Information
I have the following additional work experiences, which would aide me in qualifying for the position.
- Career Solutions, Administrative Assistant (2 yrs)
- Cushman and Wakefield of California, Administrative Assistant (3 yrs)
- UCSF of California, Executive Administrative Assistant (5 yrs)
Relocate
Relocate
Willing to relocate for job opportunity
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