Renee Song
Union,USA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines properly.
Experienced with unit coordination, administrative support, and team facilitation. Utilizes effective communication and problem-solving to enhance team performance and streamline operations. Knowledge of organizational best practices and attention to detail ensures efficient and productive unit management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Food Service Worker
Kats Kitchen
Union, NJ
06.2020 - Current
- Self employed food and meal preparation worker.
- Responsible for preparing ingredients, seasoning and cooking of salads, soups, fish, meats, vegetables, desserts and other foods.
- Preparing workstation with required ingredients for recipes, and keeping station clean and organized throughout the shift.
- Ensuring ingredients are tagged, date-labeled, covered, stored, and rotated in a timely manner.
- Removing trash, washing storage bins, containers, and kitchen equipment.
- Developing and planning a customized menu focused on vegetarian/vegan and plant based diets.
Dietary Aide
Robert Wood Johnson Hospital
New Brunswick, NJ
04.2022 - 01.2024
- Prepared and served meals in accordance with dietary guidelines and patient preferences.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Collaborated with dietary team to ensure timely meal delivery to patients.
- Monitored food safety standards during meal preparation and storage processes.
- Provided support in menu planning, adjusting for special dietary needs.
- Trained new staff on proper food handling techniques and kitchen protocols.
- Implemented improvements to streamline meal service operations, enhancing efficiency.
- Coordinated with nursing staff to address patient feedback regarding meal quality and preferences.
- Kept all kitchen areas clean, tidy and free of hazards.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
Warehouse Associate
Amazon.com
06.2021 - 01.2022
- Process, package, and ship orders accurately.
- Organize stock and maintain inventory.
- Inspect products for defects and damages.
- Examine all incoming and outgoing shipments.
- Organize warehouse space.
- Check, verify, and fill customer invoices.
- Operated warehouse equipment to efficiently process incoming and outgoing shipments.
- Implemented safety protocols to ensure compliance with workplace regulations and minimize hazards.
- Trained new associates on operational procedures, enhancing team productivity and performance.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Assisted in reducing product damage by properly handling and storing materials.
iPhone Specialist
Dr. LCD
03.2017 - 12.2019
- Keep inventory of all items using Excel spreadsheets.
- Repackage and ship out products to customers.
- Fill and process customer invoices.
- Inspect items for quality control to ensure items are meeting company standards.
- Managed high-volume inbound calls, ensuring timely and accurate responses to patient inquiries.
- Participated proactively in team meetings, offering suggestions for process improvements that led to enhanced performance metrics.
- Enhanced customer satisfaction by addressing and resolving phone inquiries in a timely manner.
- Assisted in training new hires, ensuring they had the necessary skills and knowledge to excel in their roles.
- Supported company objectives by consistently meeting or exceeding performance targets.
Waitress
Meson De Luis
Harrison, NJ
03.2015 - 01.2017
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Trained new staff on menu items, service standards, and operational procedures.
- Collaborated with kitchen staff to coordinate timely food delivery during peak hours.
- Processed payments and handled cash transactions with accuracy and integrity.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Waitress
Costa Del Sol
Union, NJ
02.2014 - 01.2015
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
Education
General Education Development (GED) -
Gedtestingcenter.org
Union City, NJ12-2021
Associate of Science - Dietetics
Middlesex County College
Middlesex, NJ06-2027
Skills
- Excellent communication
- Customer service
- Food preparation
- Food safety
- Kitchen equipment and utensils
- Safety standards
- Multitasking
- Positive attitude
- Quick learner
- Strong work ethic
- Cleaning and sanitation
- Problem-solving
- Productivity and efficiency
Certification
ServSafe certification
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Dietary Aide
Robert Wood Johnson Hospital
04.2022 - 01.2024
Warehouse Associate
Amazon.com
06.2021 - 01.2022
Food Service Worker
Kats Kitchen
06.2020 - Current
iPhone Specialist
Dr. LCD
03.2017 - 12.2019
Waitress
Meson De Luis
03.2015 - 01.2017
Waitress
Costa Del Sol
02.2014 - 01.2015
General Education Development (GED) -
Gedtestingcenter.org
Associate of Science - Dietetics
Middlesex County College