Renee Sosene
'Ewa Beach,HI
Summary
Motivated professional, eager to embrace new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and quickly acquire new competencies. Experienced in navigating personal challenges, emphasizing the value of continuous education. I am an adult learner who has returned to education.
Overview
9
9
years of professional experience
Work History
Cashier/Stock Room Associate
Ross Dress for Less
Kahului, HI
10.2013 - 09.2014
- Assisted customers with product inquiries and provided exceptional service.
- Maintained clean and organized checkout area to enhance customer experience.
- Trained new cashiers on register operations and customer service best practices.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register and handled customer transactions efficiently.
- Managed merchandise returns and exchanges according to company policies.
Temp Worker
Bishop and Company
Honolulu, HI
05.2012 - 11.2012
- Executed filing and data entry tasks to ensure accurate record-keeping.
Organized files and maintained file room for efficient retrieval.
Performed copying duties to support documentation processes.
Assisted with vault log in and out procedures to uphold security protocols. - Followed safety protocols to minimize risks and maintain a safe work environment.
- Completed data entry tasks within specified timeframes.
Customer Service Representative
West Communication
Reno, NV
11.2009 - 10.2010
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and tracked shipments using company software.
- Maintained accurate records of customer interactions and transactions.
- Educated customers about products and services offered by the company.
- Handled customer complaints with professionalism and empathy.
- Coordinated with other departments to address customer needs promptly.
Administrative Assistant
Olsten Temp Services
Honolulu, Hawaii
07.2006 - 01.2008
- Handled correspondence, including emails and phone calls, with professionalism.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Dispatcher
Kelly Services
Reno, Nevada
01.2006 - 05.2006
- Communicated with drivers to ensure efficient route management.
- Monitored vehicle locations using dispatch software systems.
- Managed incoming requests from clients and prioritized service needs.
- Updated records of vehicle maintenance and compliance checks.
- Collaborated with team members to improve dispatch processes and efficiency.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Education
High School Diploma -
Pearl City High School
Pearl City, Hawaii01.1996
Associate of Arts - Hawaiian Studies
Windward Community College
Kaneohe, HIBachelor of Arts - Hawaiian Studies
University of Hawaii At West Oahu
Kapolei, HISkills
- Multi-tasking and typing
- 10-key data entry
- Cash handling
- Administrative support and operations
- Deadline management
- Attention to detail
- Microsoft Office proficiency
- Employee training and development
- Filing and data archiving
- Problem resolution and troubleshooting
- Critical thinking skills
- Self-starter attitude
- Conflict resolution strategies
- Timely and accurate service delivery
- Telephone, email, and fax communication proficiency
References
Available Upon Request
Skills
Able to multi-task, Answer multiple phone lines, Typing, 10 key, Cashier, Administrative support, Meeting deadline, Attention to detail, Microsoft Office skills, Administrative operations, Employee training and development, Filing and data archiving, Problem resolution, Critical thinking, Meets/exceeds goals, Self-starter, Conflict resolution, Timely and accurate service, Troubleshooting technical issues, Multitasking, Demonstrated proficiency in telephone, e-mail, and fax, Answer multiple phone lines, transferring calls to correct extensions, and data entry, Training of new hires
Timeline
Cashier/Stock Room Associate
Ross Dress for Less
10.2013 - 09.2014
Temp Worker
Bishop and Company
05.2012 - 11.2012
Customer Service Representative
West Communication
11.2009 - 10.2010
Administrative Assistant
Olsten Temp Services
07.2006 - 01.2008
Dispatcher
Kelly Services
01.2006 - 05.2006
High School Diploma -
Pearl City High School
Associate of Arts - Hawaiian Studies
Windward Community College
Bachelor of Arts - Hawaiian Studies
University of Hawaii At West Oahu
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