Renée Gainey

• Provided exceptional customer service and expert assistance to foster customer loyalty and drive consistent sales
• Resolved inquiries and complaints regarding products and payments for an average of 100 customers per month
• Adhered to procedural guidelines and performed tasks efficiently and safely, both independently and under supervision
• Ensured a visually appealing sales floor by restocking merchandise and organizing shelves, racks, and bins
• Determined accurate costs for letters and packages based on classification, weight, and destination
• Built and maintained merchandise displays, ensuring timely stocking and restocking of shelves according to company guidelines.
• Completed all point of sale opening and closing procedures, including cash register reconciliation.
• Developed and maintained detailed reports of all post office activities.
• Achieved perfect attendance and maintained an exceptional on-time record.
• Implemented effective up-selling strategies to drive sales growth
• Recommended accessories and made complementary purchase suggestions to enhance customer experience.
• Successfully boosted revenue through strategic initiatives

• Deliver exceptional, by providing a welcoming, friendly, and courteous experience
• Ensure 100% accuracy in recording orders, invoicing, and collection of funds through operating an automated Point of Service (POS) system
• Resolve customer issues promptly and effectively, ensuring customer satisfaction.
• Handle telephonic orders with precision and accuracy, while meeting required timelines
• Maintained the sanitation of store by performing regular cleaning duties to ensure a clean and hygienic environment
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Worked flexible schedule and extra shifts to meet business needs.

• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Processed payments accurately using POS systems and handled cash transactions efficiently.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
• Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot.
• Assisted in training new waitstaff, sharing best practices and improving overall team performance.
• Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
• Complied with all company policies regarding uniform standards, punctuality, and professionalism.
• Ensured compliance with safety standards for proper food handling, sanitation, and cleanliness.