Summary
Overview
Work History
Education
Skills
Timeline
Generic

Renee Stearney

Clearwater,Florida

Summary

Detailed Client Service Associate known for having great organizational skills. Hardworking employee with customer service, and multitasking abilities. Devoted to giving every customer a positive and memorable experience. Reliable and dependable associate who is always willing to take on extra work.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Valley Bank
Clearwater, FL
04.2019 - Current
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Customer Care Representative

Spectrum
Colorado Springs, CO
10.2012 - 04.2019
  • Answered customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

Bachelor of Arts - English

University of South Florida
Tampa, Florida
05-1982

Skills

  • Data Entry
  • Data Collection
  • Problem-solving abilities
  • Inbound and Outbound Calling
  • Payment Processing

Timeline

Customer Service Representative

Valley Bank
04.2019 - Current

Customer Care Representative

Spectrum
10.2012 - 04.2019

Bachelor of Arts - English

University of South Florida

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Renee Stearney