Renee Stocker
Columbus,OH
Summary
Dynamic Sales Operations Analyst with a proven track record at PPG Industries, Inc., specializing in enhancing sales operations through expert data analysis and automation with Power BI. Renowned for exceptional verbal communication and interpersonal skills, adept at driving customer satisfaction and streamlining processes. Achieved significant efficiencies by prioritizing sales requests and implementing pricing analysis strategies.
Overview
14
14
years of professional experience
Work History
Sales Operations Analyst
PPG Industries, Inc.
11.2021 - Current
- Created procedures for catalog additions and removals for all sales staff to follow to keep departmental operations running successfully.
- Automated data reporting by using Power BI for rebates, weekly and monthly reporting.
- Gathered, organized and analyzed data, resolved discrepancies, and modeled information per Customer Contracts in regard to pricing structure and distributor credits.
- Adjusted prices via pre-set schedules, supply management department costs and other factors on regular basis.
- Developed and maintained database of cost information to use most up-to-date and relevant data per Customer Contracts.
- Passionate about learning and committed to continual improvement.
Customer Service Representative
PPG Industries, Inc.
07.2020 - 11.2021
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and team productivity by promoting operational best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and backed up other customer service representatives.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
Accounting Clerk
PPG Industries, Inc.
07.2017 - 07.2020
- Identified and resolved internal accounting variances, promoting data accuracy.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy monthly.
- Handled day-to-day accounting processes to drive financial accuracy.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Managed and responded to correspondence and inquiries from customers.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Input financial data and produced reports using Tandem, then Oracle.
- Entered figures using 10-key calculator to compute data quickly.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Maintained specific rebate information to Meet Competition needs and processed rebates.
Customer Service Representative
PPG Industries, Inc. Dba Matthews Paint Company
07.2011 - 07.2017
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and team productivity by promoting operational best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed customer service training processes via eManual.
- Cross-trained and backed up other customer service representatives.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Education
GED -
Upper Arlington High School
Upper Arlington, OH09-1998
Skills
- Records retention
- Verbal and written communication
- Rebate validation
- Skilled in Power BI, Oracle, Microsoft Office, Excel
- Interpersonal and written communication
- Sales request prioritization
- Pricing analysis
- Sales reporting
Timeline
Sales Operations Analyst
PPG Industries, Inc.
11.2021 - Current
Customer Service Representative
PPG Industries, Inc.
07.2020 - 11.2021
Accounting Clerk
PPG Industries, Inc.
07.2017 - 07.2020
Customer Service Representative
PPG Industries, Inc. Dba Matthews Paint Company
07.2011 - 07.2017
GED -
Upper Arlington High School
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