Renee Stone
District Heights,MD
Summary
Competent representative driven to exceed sales goals and build long-term relationships with customers. Facilitated positive experiences through high-quality customer care and prompt resolution of complaints or issues. Authorized to work in the US for any employer Dynamic Logistics Officer with 8 of years managing logistics operations, and tactical levels to estimate resources required for efficient projects. Proven track record of securing impactful resource allocation. Diligent and dedicated to handling numerous duties in ever-changing environments. Diligent logistics management professional skilled in the movement of hazardous and special cargo in logistics operations. Advanced knowledge of materials handling and warehouse operations. Computer-savvy and results-driven with proficiency in Microsoft Office, material management programs and inventory control databases. Collaborates with diverse cultures. Independent and deadline-focused with demonstrated success in decision-making. Logistic Officer with 6 of years of experience developing project-relevant insights from information and research for strategic procurement. Strong capacity to deliver logistical support and inventory management. Energetic self-starter with excellent communication skills.
Overview
8
8
years of professional experience
Work History
General Logistics Manager
United States Army
09.2015 - Current
- Tracked orders and notified customers of status or potential delays
- Coordinated shipping requests for expedited delivery and documented accurately to ensure correct billing
- Liaised between warehouse personnel and customer to facilitate account and operational needs
- Maintained department procedures manual detailing processing requirements for each
- Coordinated mission details and communicated with unit to convey changes.
- Conducted monthly inventories of materials on the work floor
- Coordinated quarterly business reviews alongside senior management.
- Conducted audits to improve office logistics practices and procedures.
- Supervised logistics functions and operations.
- Help the organization create policies and procedures for its liaison operations by offering guidance and support.
Medical Logistics Manager
United States Army
09.2020 - 07.2023
- Serves as the Supply NCO responsible for the request, receipt, issue, and accountability of individual, organizational, installation, and expendable supplies and equipment
- Operates unit level computer (ULC), and assists to maintain an automated supply system for accounting of organizational equipment and supplies
- Assists to maintains all administrative supplies and supporting document files; responsible to issue, receive, ensure cleanliness, securing and control weapons/ammunition, controlled substances, and supplies
- Plans, conducts, and evaluates section training; Serves as an alternate trainer of section subordinate
- Responsible for CL VIII supplies ordering, receiving, inspecting, loading, segregating, and delivering installation supplies and equipment to the Command and its Direct Reporting Units
- Manages the entire Command's Medical supply budget, accounting for over $200K spent and not to exceed 50k per fiscal year
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Directed shipping and receiving of wide range of products daily.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Plan, implement, and maintain databases to store and process technical or operational intelligence in multiple assigned areas.
- Led third-party vendors in achieving delivery time and cost targets.
Operations Supervisor
MDV Spartannash
12.2019 - 09.2020
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Tracked company equipment, tools and technology to manage inventory.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Shift Manager
Aldi Inc
09.2017 - 12.2019
- Accurately and efficiently process customer transactions such as: Cash, debit and credit cards
- Accurately settle and balance a cash draw at the end of each day
- Listen carefully and connect with customers to understand their needs and recommend products and solutions that will benefit them
- Assist customers with inquiries and/or problem resolution in a professional and composed manner, and escalate to manager as appropriate
- Ensure that I always follow established policies, procedures and guidelines to protect customers.
- Supervised ongoing daily production phases.
- Responsible for Opening and closing store.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
Customer Service Representative
Wawa Inc
12.2016 - 09.2017
- Inform and educate customers on how to conduct simple transactions through self-service technologies
- Assist customers with inquiries and/or problem resolution in a professional and composed manner, and escalate to manager as appropriate
- Handled acceptance of delivered packages, checking and ensuring proper product type and amounts during unloading of merchandise
- Influence customers to take advantage of new membership contracts by explaining the benefits.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Education
Master of Science - Transformational Leadership
University of Maryland Global Campus
Adelphi, MD05.2025
Bachelor of Science - Business Administration
University of Maryland Global Campus
Adelphi, MD12.2022
No Degree - Organizational Leadership
Military in Basic Leaders Course
Columbus, OH08.2021
High School Diploma -
Donald Quarrie High
Kingston, JA06.2011
Skills
- Outgoing Shipments Oversight
- Unit Training Management
- Performance Maximization
- Client Needs Assessment
- Staff Development
- Regulations Compliance
Timeline
Medical Logistics Manager
United States Army
09.2020 - 07.2023
Operations Supervisor
MDV Spartannash
12.2019 - 09.2020
Shift Manager
Aldi Inc
09.2017 - 12.2019
Customer Service Representative
Wawa Inc
12.2016 - 09.2017
General Logistics Manager
United States Army
09.2015 - Current
Master of Science - Transformational Leadership
University of Maryland Global Campus
Bachelor of Science - Business Administration
University of Maryland Global Campus
No Degree - Organizational Leadership
Military in Basic Leaders Course
High School Diploma -
Donald Quarrie High