Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Overview
29
29
years of professional experience
Work History
Justice Involved Youth Liaison (Grant Funded)
Idaho Department Of Corrections-Reentry Team
02.2023 - Current
Educate residents age 18-24 and staff at all Idaho Department of Corrections facilities about the Idaho Department of Labor Youth Workforce Innovation Opportunity Act (WIOA).
Conduct detailed intakes which included career interest assessments, reentry planning and goal setting.
Serve as a liaison between residents and Idaho Department of Labor, fostering cross-functional collaboration for clients success.
Counsel clients one-on-one regarding current situation, desires, aptitudes, education, goals and employment history.
Evaluate program effectiveness through regular assessment measures, making data-driven improvements as needed.
Actively promoted growth mindset amongst residents through continuous encouragement of personal development.
Demonstrate strong organizational and time management skills while managing multiple projects.
Streamlined case management processes for increased efficiency and better client outcomes.
Co-Owner and Therapeutic Mentor
Step Up Mentoring Services of Idaho, LLC
09.2018 - Current
Founder and co-owner of Step UP Mentoring Services of Idaho, LLC
Manage a team of seven mentors as well as provide mentoring to clients
Work with high risk juveniles on probation as a Therapeutic Mentor in Ada and Gem County
Meticulously maintain accurate records of program activities, participant progress, and outcomes to facilitate periodic reporting and documentation.
Develop strategic partnerships with external organizations to enhance resources available for participants in the mentoring program.
Intervene in crisis situations to provide counseling and support.
Help to integrate clients in local community by teaching important social and work-related skills.
Assisted clients in setting achievable personal goals related to their overall development, fostering a sense of accomplishment and self efficacy.
Lead Case Manager
MTC Idaho CAPP Facility
10.2013 - 05.2019
Supervised case managers to ensure all residents (Riders and Termers) received exceptional case management and reentry services
Wrote the Addendum to the Pre-sentence Investigation that summarized behavioral issues, progress in their classes, and made the recommendation to release or continue their incarceration
Taught a variety of classes to the inmates regarding community resources, communication, anger management, job searching skills, parenting and emotional regulation
Partnered with local organizations to expand access to social and community services.
Managed crisis situations effectively, providing immediate assistance and coordinating follow-up support as needed.
Facilitated regular meetings with clients, ensuring progress towards goals was on track and addressing any barriers encountered.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Built trust with residents through active listening skills, empathy, and consistent follow-through on treatment goals discussed during case management meetings.
Certified in CIBSA, ART and TFAC
Was awarded Manager of the Year
Independent Living Trainer-Case Manager
Empowerment
12.2011 - 08.2015
Worked directly with juvenile offenders guiding them with integration back in the community
Facilitation treatment plans with probation officers, vocational rehabilitation, counselors, and other community team members
Case management and report writing for each client
Taught independent living skills that focused on employment, finances, cooking, communication, coping skills, housing and community resources
Effectively managed challenging situations or conflicts between participants by implementing problem-solving techniques designed to teach valuable life skills.
Led educational workshops on relevant topics such as anger management or life skills development for probationers seeking personal growth opportunities during their time under supervision.
Case Manager
State of Idaho Crime Victims Compensation Program
04.1996 - 12.2012
Reviewed statewide applications, police reports, medical records and documentation for eligibility for crime victim's benefits
Made a determination on each case based on Idaho Code
Worked with families and victims to assist them with accessing resources in their community
Provided training to professionals throughout Idaho regarding the benefits available for victims of crime
Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Developed and implemented comprehensive case management plans to address client needs and goals.
Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
Developed resource directory for clients, simplifying their search for essential services.
Streamlined case documentation procedures, reducing processing time and increasing efficiency.
Corrections Officer II at Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR)Corrections Officer II at Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR)
Administrative/Insurance Verification Specialist at Horizon Home Health & HospiceAdministrative/Insurance Verification Specialist at Horizon Home Health & Hospice