Renee Stout
Waverly,NY
Summary
Energetic customer service professional bringing robust background in engineering messages to boost company image and preparing supporting professionally written materials. Driven to craft targeted messaging to promote and inform general public of events, promotions and campaigns. Experienced in leveraging detailed analytics reports to monitor and document success.
Overview
8
8
years of professional experience
Work History
Supplier Engagement Specialist
Wayfair
05.2022 - 01.2024
- Maximized profitability by identifying cost-saving measures without compromising service quality or client satisfaction levels.
- Worked with suppliers and customers to provide tailored solutions to customer order complaints.
- Boosted employee morale through recognition programs that rewarded outstanding individual contributions to organizational success.
Team Lead
Wayfair
10.2021 - 05.2022
- Managed a high volume of cases, effectively prioritizing tasks to ensure timely resolutions.
- Mentored junior team members, enhancing their knowledge and skills in conflict resolution techniques.
- Conducted thorough investigations into complex complaints, ensuring fair outcomes for all parties involved.
Digital Service Consultant
Wayfair
10.2020 - 10.2021
- Provided chat based customer service and positive resolution of customer concerns
- Handled multiple customer concerns simultaneously
- Collaborate with a team to create and maintain a positive work environment.
Customer Service Consultant
Wayfair
10.2018 - 10.2020
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Collaborated with team members to share best practices and improve overall performance within the department.
Assistant store manager
Peebles
12.2015 - 12.2016
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Education
GED -
NYS
08.2008
Skills
- Effective Communication
- Creative Thinking
- Cross-functional Coordination
- Training and Development
- Project Management
- Event Planning
- Customer Service
- Problem Solving
- Public Speaking
- Data Analysis
Accomplishments
- Achieved employee of the month through effectively helping with maintaining a work culture that fostered positive attitudes.
Timeline
Supplier Engagement Specialist
Wayfair
05.2022 - 01.2024
Team Lead
Wayfair
10.2021 - 05.2022
Digital Service Consultant
Wayfair
10.2020 - 10.2021
Customer Service Consultant
Wayfair
10.2018 - 10.2020
Assistant store manager
Peebles
12.2015 - 12.2016
GED -
NYS
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