Renee Stredney
Niles
Summary
Dynamic customer service professional with a proven track record at Alorica, excelling in conflict resolution and relationship building. Skilled in active listening and critical thinking, I have consistently enhanced customer loyalty through empathetic problem resolution, fostering a positive environment that drives repeat business and team collaboration.
Overview
2028
2028
years of professional experience
Work History
Customer Service Representative
Alorica
10.2007 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Team Leader
Target
06.2003 - 09.2027
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Deli Clerk
Giant Eagle
2000 - 2003
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Cashier
Giant Eagle
06.1998 - 06.2000
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Arts - Political Science
Youngstown State University
Youngstown, OH05.2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
Timeline
Customer Service Representative
Alorica
10.2007 - Current
Team Leader
Target
06.2003 - 09.2027
Cashier
Giant Eagle
06.1998 - 06.2000
Deli Clerk
Giant Eagle
2000 - 2003
Bachelor of Arts - Political Science
Youngstown State University
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