Human service dedicated professional with a track record of delivering impactful results. Adept at coordinating referrals, navigating complex systems, and ensuring seamless communication between parties. Strong focus on team collaboration, adaptability, and achieving desired outcomes. Known for problem-solving skills, reliability, and maintaining high standards in all tasks.
Experienced with managing referral systems and client coordination. Utilizes strong communication skills to ensure accurate and timely referrals. Track record of effective problem-solving and adaptability, contributing to team success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Foster Care Referral Specialist
Family Support Services
10.2024 - Current
Responsible for investigating Special Conditions reports known as Foster Care Referrals from a case management perspective.
Foster Care Referrals are concerns reported to the DCF Hotline related to the care provided to a child in out of home placement, or concerns related to the child’s safety, permanency, or well-being for families under protective supervision that do not meet the criteria for acceptance of a report of abuse, abandonment, or neglect.
These referrals may include placement disruptions and case plan or safety plan violations.
The foster care referral specialist will make recommendations regarding corrective actions needed by case management to resolve any identified concerns.
Kinship Licensing Specialist
Family Support Services
01.2023 - 10.2024
Working with initial and re-licensing of family foster homes and ensuring statutory licensing requirements and guidelines are met.
Responsible for assuring that the licensing of foster homes are in compliance with State standards and that we maintain and retain our foster homes.
Providing support to caregivers and assists with service coordination as needed.
Working in partnership with child welfare professionals from Department of Children and Families, Family Support Services and our subcontracted case management organizations to ensure the needs of the Caregivers and the children in placement.
Adult Protective Investigator
Department Of Children and Families, State of Florida
03.2021 - 01.2023
Conduct investigations regarding allegations of abuse, neglect, financial exploitation, or self-neglect of vulnerable adults.
Make on site visits to assess risk of vulnerable adults.
Works closely with law enforcement and partner agencies such as Department of Elder Affairs, Agency of Persons with Disabilities, and the Agency for Health Care Administration.
Collects information through observation and interviews with the vulnerable adults, relatives, and other parties associated with the case as well as analysis of criminal, past service history, and other records pertinent to the case.
Establishes and maintains working relationships with organizations involved with adult protective investigations such as community services, advocacy groups, law enforcement, medical personnel, schools, and other community resources.
Conducts personal interviews with subjects and collaterals of the reports and collect evidentiary information through observations and materials.
Prepares investigative reports and petitions for court proceedings.
Perform all job tasks in accordance with laws, rules, regulations. Policies, and requirements applicable to state and federal laws or procedures.
Ensured accurate documentation and maintained confidentiality by diligently completing detailed reports for each investigation.
Housing Specialist
St. Vincent De-Paul
11.2020 - 03.2021
Aiding homeless Veterans while maintaining dignity and respect during the interview process, provide direct services to enable eligible veterans to locate affordable, safe, and sanitary housing.
Network with property owners, managers of housing units and maintain a list of property owners that can readily assist Veterans.
Be a liaison between the VA and Housing Authorities and other entities while maintaining client confidentiality.
Make referrals to agencies and departments for the resolution of applicant housing issues and investigates tenant and owner complaints.
Maintains required client, legal and administrative records and statistical data as required.
Explained rental and housing regulations to clients and helped each discover best options for housing.
Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
Income Maintenance Worker II
Department of Human Services
10.2004 - 10.2020
Specializing in Protective CCA for the State of Iowa, as an WWII.
Handle caseload for the State of Iowa, working with Social Workers and Social Worker Supervisors to process applications under policy guidelines, for childcare, for families involved with the Department of Human Services and or legal proceedings within the judicial system for families.
2004-2008-Conduct interviews with applicants to determine eligibility for public assistance programs.
Elicit and verify pertinent eligibility information and assist applicants in resolution of discrepancies.
Compute public assistance benefits while maintaining statistical documentation.
Continue to refer applicants and participants to other available social service resources.
Assist supervisor in training new workers, participate in various error reduction efforts, research, and analyze multiple policy manuals, research and prepare documents for legal proceedings.
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Education
Bachelor of Science - Human Services
Upper Iowa University
Oelwein, IA
05.2005
Associate of Science - Human Services
Des Moines Area Community College
Ankeny, IA
05.2002
Certified Medical Assistant - Medical Assisting
National Education Center
West Des Moines, IA
05.1993
Skills
Policy evaluation
Legal analysis
Process optimization
Data analysis and reporting
Certification
Certified Child Welfare Licensing Counselor, 2024
Youth Mental Health First Aid Certification, 2024
Adult Mental Health First Aid Certification, 2024
Timeline
Foster Care Referral Specialist
Family Support Services
10.2024 - Current
Kinship Licensing Specialist
Family Support Services
01.2023 - 10.2024
Adult Protective Investigator
Department Of Children and Families, State of Florida