Renee Taylor
Oxford,NC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
American Customer Care
, NC
01.2023 - 07.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
Data Entry Specialist
Padcare Inc
, NC
08.2023 - 03.2024
- Identified errors in the data entry process and corrected them promptly.
- Organized files, updated customer information, and generated reports as requested.
- Inputted data into computer system to ensure accuracy and completeness of records.
- Entered large volumes of data quickly with a high degree of accuracy.
Assistant Coordinator
AutoMart of Henderson
Henderson, NC
05.2021 - 07.2023
- Provided administrative support to the team, including scheduling meetings and responding to emails.
- Updated contact lists with relevant information about clients or partners.
- Monitored inventory levels of office supplies and equipment to ensure adequate stock is available at all times.
- Drafted communications on behalf of the director.
Customer Service Representative
Qualfon
, NC
07.2020 - 07.2021
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collected deposits or payments and arranged for billing.
Pick/Packer/ QA
Variety Wholesalers
Henderson, NC
09.2019 - 07.2020
- Assembled cardboard boxes according to customer specifications.
- Operated pallet jacks, shrink wrap machines, and other equipment as needed.
- Labeled boxes, crates, and other containers accurately.
- Packed products in accordance with specified instructions.
- Inspected packages for accuracy and completeness before shipping.
Store Clerk/Assistant Manager
Big Country Franchise
Converse, Texas
10.2018 - 06.2019
- Stocked shelves with incoming shipments of products from vendors or suppliers.
- Processed customer payments accurately and efficiently.
- Created displays to promote special offers or seasonal products.
- Resolved customer complaints in a timely manner to maintain positive relationships with shoppers.
Cashier Team Lead
Bush's Chicken
Schertz, Texas
10.2018 - 06.2019
- Performed daily opening and closing procedures for the register area.
- Trained new cashiers on proper use of registers and store policies.
- Developed strong working relationships with team members to foster collaboration.
Washroom Attendant
Revlon
Oxford, NC
04.2018 - 09.2018
- Cleaned product drums, lids, and rings.
- Inspected for damages
Professional Sales Representative
Integral Resources Inc.
Durham, NC
10.2016 - 12.2017
- Managed customer accounts throughout the entire sales cycle from inquiry to purchase order.
- Collaborated closely with internal teams such as marketing, operations, finance.
- Generated leads through cold calling, networking, and referrals.
- Ensured that all sales objectives were met within established timelines.
Cashier/Server
Smithfield Chicken and Barbecue
Henderson, NC
08.2016 - 12.2017
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Associate of Arts - Computer Technology
University of Phoenix
Tempe, AZ09-2025
Skills
- Information Security
- Appointment Scheduling
- Consultative Sales
- Account updating
- Data Collection
- Data Entry
- Inbound and Outbound Calling
- Call Management
- CRM Software
- Problem-solving abilities
- Documentation
- Microsoft Outlook
- Positive and professional
- De-Escalation Techniques
- Active Listening
- Call Center Operations
- Microsoft Office expertise
- Adaptive team player
- Multi-Task Management
- Computer Proficiency
- Typing proficiency
- Administrative Support
- Customer Relationship Management (CRM)
Custom
- Nine years of experience in Customer Service
- Nine years of experience in Warehouse Work (pick/pack, assembler, process tech)
- Five years of Work from Home Positions
Timeline
Data Entry Specialist
Padcare Inc
08.2023 - 03.2024
Customer Service Representative
American Customer Care
01.2023 - 07.2024
Assistant Coordinator
AutoMart of Henderson
05.2021 - 07.2023
Customer Service Representative
Qualfon
07.2020 - 07.2021
Pick/Packer/ QA
Variety Wholesalers
09.2019 - 07.2020
Store Clerk/Assistant Manager
Big Country Franchise
10.2018 - 06.2019
Cashier Team Lead
Bush's Chicken
10.2018 - 06.2019
Washroom Attendant
Revlon
04.2018 - 09.2018
Professional Sales Representative
Integral Resources Inc.
10.2016 - 12.2017
Cashier/Server
Smithfield Chicken and Barbecue
08.2016 - 12.2017
Associate of Arts - Computer Technology
University of Phoenix
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