Renee Thelen
Saginaw,MI
Summary
Dynamic professional pursuing a position within a reputable organization that promotes stability and growth. Proven ability to leverage strong organizational skills and collaborate effectively with diverse teams while embracing opportunities for continuous learning. Skilled in building rapport with individuals and resolving issues efficiently, ensuring a positive experience for all stakeholders. Committed to contributing to a thriving workplace through dedication and proactive problem-solving.
Overview
10
10
years of professional experience
Work History
Sales Associate
Suski Chevrolet Buick
06.2023 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
Internet Sales Manager
Garber Bay Road
08.2019 - 06.2023
- Handel all internet leads for the three different stores and communicated in a timely manner
- Tracked lead performance by source and appointment (set, show, no-show and sold)
- Managed a team four internet sales consultants
- Prepared ROI reports on a monthly basis
- BDC and Internet Sales agent
- Processed special financed advertisement mailers
- Customer relations specialist for delivered and non-delivered customers
- Pull incentives and structure deals.
Internet Sales consultant
Garber Chevrolet Saginaw
07.2018 - 08.2019
- Promptly responded to all dealership internet, phone and chat inquires
- Drove traffic into the dealership by setting appointments
- Worked closely with the sales team to ensure maximum customer satisfaction
Internet Sales Manager
Garber Chevrolet Linwood
12.2015 - 06.2018
- Handel all internet leads and communicated in a timely manner
- Tracked lead performance by source and appointment (set, show, no-show and sold)
- Prepared ROI reports on a monthly basis
- Processed special financed advertisement mailers
- Customer relations specialist for delivered and non-delivered customers
- Pull incentives and structure deals.
Education
High General -
Houghton Lake High
06.1995
Skills
- Collaborative team development
- Inventory Management
- Appointment coordination
- Employee training
- Proficient in Microsoft Office
- Telephone training
- Collections/Billing
- Sales enhancement
- Strong communication skills
- Quickly adjusts to change
Timeline
Sales Associate
Suski Chevrolet Buick
06.2023 - Current
Internet Sales Manager
Garber Bay Road
08.2019 - 06.2023
Internet Sales consultant
Garber Chevrolet Saginaw
07.2018 - 08.2019
Internet Sales Manager
Garber Chevrolet Linwood
12.2015 - 06.2018
High General -
Houghton Lake High
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