Renee Thilly
Lombard,IL
Summary
Experienced and high-performing sales professional with a proven track record in the dynamic medical device industry. Motivated by ambition and a passion for taking on new challenges, actively seeking an opportunity to join a progressive company that prioritizes professional growth and development. Recognized for personable and outgoing nature, excels in building strong relationships while upholding a strong work ethic and dedication to excellence. Thrives in challenging roles, committed to delivering exceptional job performance.
Overview
17
17
years of professional experience
Work History
Global Product Manager
Sonesta Medical
02.2017 - Current
- Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
- Spearheaded initiatives to optimize supply chain efficiency, resulting in reduced lead times and increased inventory turnover.
- Conducted regular product performance reviews, identifying areas for optimization and driving continuous improvement efforts.
- Championed a culture of innovation by encouraging open dialogue between departments and promoting cross-functional collaboration on projects aimed at driving continuous improvement in all aspects of global product management operations.
- Increased global product visibility by implementing targeted marketing strategies and collaborating with regional teams.
- Led successful global product launches, coordinating with sales, marketing, operations, and support teams to ensure seamless execution.
- Improved overall profitability with thorough market research, competitive analysis, and effective pricing strategies.
- Evaluated potential vendor partnerships to source new components or services for enhanced product offerings, negotiating favorable terms and conditions while maintaining quality standards.
- Maintained positive vendor relations to build strong partnerships.
- Conducted market research to identify new opportunities and target markets.
National Sales Manager
Sonesta Medical
10.2014 - 02.2017
- Responsible for the sales to distributors In USA and Canada, often working in the field directly with sales reps
- Expanded the number of distributors in the US market
- Initiated sales and marketing plans for distributors
- Developed a key opinion leader network in the urology and plastic surgery market
- Project manager for new product development
- Managed the customer service team in the USA as well as HQ in Sweden
- Developed a network of end users of products to make changes based on the changing market
- Exceeded budgets annually
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
- Attended events, training seminars, and manufacturer product showcases.
- Met with customers to give sales presentations, negotiate contracts and promote services.
- Established strong partnerships with channel partners for seamless distribution of products across various regions.
- Developed and maintained key relationships with clients, leading to an enhanced customer loyalty and increased repeat business.
- Created customized solutions for unique client needs resulting in increased customer satisfaction.
- Led contract negotiations with clients, securing favorable terms that contributed to overall company profitability.
- Received Employee of the year award for outstanding leadership and strong commitment to operational excellence
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
US Sales Manager
STILLE Instruments
05.2012 - 09.2014
- Managed the US sales of Stille Surgical Instruments and achieved record results (+40%)
- Direct line report to the CEO of Stille AB (The mother company)
- Generated new sales through multiple channels including direct, distribution and through reps
- Built and executed industry leading sales growth through US wide network of sales channels
- Created and maintained relationships with Key Opinion Leaders among plastic surgeons
- Created and executed novel marketing plan in close collaboration with US and Swedish team
- Coordinated all company tradeshow activities
US Office Manager/Inside Sales Manager
Stille Surgical
01.2008 - 05.2012
- Managed the US office and a team of 5 employees
- Matrix reporting with CFO based in Sweden as main counterpart
- Managed and increased all inside sales activities
- Maintained all accounts payable and receivables, payroll, administration, shipping & logistics, inventory control, Etc
- Titled corporate secretary in the official Company book of records as well as the USA power of attorney
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Business and Marketing Courses -
College of DuPage
Glen Ellyn, IL01.1987
Skills
- Sales
- Relationship Building
- Communication
- Motivation
- Creative Selling
- Self-Motivated
- Incentive Driven
- Product development
- Market analysis
- Customer relationship management
- International business
- Interpersonal communication
Accomplishments
- Collaborated with team of 3 in the development of new medical device equipment.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Employee of the year
Was voted employee of the year 5 times from 2013-2022
Timeline
Global Product Manager
Sonesta Medical
02.2017 - Current
National Sales Manager
Sonesta Medical
10.2014 - 02.2017
US Sales Manager
STILLE Instruments
05.2012 - 09.2014
US Office Manager/Inside Sales Manager
Stille Surgical
01.2008 - 05.2012
Business and Marketing Courses -
College of DuPage
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