Renee Thomas

Provided primary customer support daily with patients,customers,clinics and business office personnel via phone and written communication to seek account resolution though positive customer service

Assist staff in achieving personal mastery of their job responsibilities,ensuring the meeting of all performance standards

Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.

Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

Followed up with customers about resolved issues to maintain high standards of customer service.

Trained new team members in policies, procedures, and best practices for successful collections management.

Handled inbound and outbound calls in a blended environment with excellent proficiency

Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.

Educated patients about their benefits eligibility, helping them make informed decisions regarding their healthcare services.

Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.

Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.

• Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.

Inbound call center for multi-client team

Recorded employee enrollment in benefits and group insurance program

Answered questions regarding benefits such as pension,retirement plan,group medical insurance,life insurance and worker's compensation

Enhanced team productivity through effective time management and prioritization techniques during peak enrollment periods.