Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RENEE THOMAS

Hollywood,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Manager

Five Guys Burger And Fries
09.2022 - Current
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.

Program Coordinator

Center For Advancement Restoration And Empowerment
12.2021 - Current
  • Developed and maintained relationships with external partners to facilitate program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Collaborated with other program coordinators to achieve consistency in program objectives and services.
  • Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
  • Provided ongoing direction and leadership for program operations.
  • Organized and managed program development from conception through successful execution.
  • Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
  • Developed program marketing and outreach strategies to increase awareness and attract new participants.

Scheduling Coordinator

Mary Washington Orthopedics Hospital
03.2019 - 05.2020
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.

Senior Customer Service Representative

Tmobile
08.2015 - 03.2019
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.

Education

Associate of Science - Mental Health Social Work

Broward College
Pembroke Pines, FL
11.2025

Certificate - Medical Assistant

Concorde Career College
Hollywood, FL
02.2019

High School Diploma -

Central High School
Jamaica
06.2010

Skills

  • Quality Assurance
  • Supply Ordering
  • Staff Development
  • Safety Compliance
  • Schedule Oversight
  • Inventory Control
  • Equipment Troubleshooting

Certification

  • CNP - Certified Notary Public
  • Mental Health First Aider
  • Mental Health Coach


Timeline

Shift Manager

Five Guys Burger And Fries
09.2022 - Current

Program Coordinator

Center For Advancement Restoration And Empowerment
12.2021 - Current

Scheduling Coordinator

Mary Washington Orthopedics Hospital
03.2019 - 05.2020

Senior Customer Service Representative

Tmobile
08.2015 - 03.2019

Associate of Science - Mental Health Social Work

Broward College

Certificate - Medical Assistant

Concorde Career College

High School Diploma -

Central High School

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