Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Renee Thomas

Fort Pierce,FL
Renee Thomas

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

11
years of professional experience
1
Certification

Work History

Five Guys

Five Guys Manager
10.2022 - 06.2024

Job overview

  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Ensured compliance with regulatory requirements and industry standards.
  • Completes all other duties.
  • Provided leadership during times of organizational change or crisis situations.

Center For Advancement, Restoration & Empowerment

Program Assistant/ Mental Health Coach
12.2020 - 06.2024

Job overview

  • Assisted in the coordination of program activities and resources, including scheduling meetings, preparing materials, and providing administrative support.
  • Maintained detailed records of all program activities, data collection, and evaluation results.
  • Provided technical assistance to program participants by responding to inquiries via phone or email.
  • Collaborated with cross-functional teams to develop innovative solutions for complex challenges.
  • Ensured compliance with organizational policies and procedures while administering programs.
  • Organized special events such as conferences, workshops, training sessions. for program participants.
  • Assisted in developing strategies to improve existing programs or create new ones based on stakeholder feedback or changing needs within the community served by the organization's services.
  • Created informational materials about programs and services available to the public.

Mary Washington Healthcare

Scheduling Coordinator
09.2019 - 09.2020

Job overview

  • Answer phone calls and e-mails, greeting patients and prospective patients and reminding them of upcoming appointments
  • Scheduling appointments for patient consultations, procedures and visits with medical personnel
  • Liaise and coordinate with health care professionals about schedules, patients and any changes
  • Accept and submit insurance claims and payment, as well as perform billing duties
  • Resolve scheduling conflicts as they occur.

Quick Family Urgent Care

Medical Assistant Intern
04.2019 - 07.2020

Job overview

  • Complete administrative and clinical tasks in offices, hospitals, or other healthcare facilities
  • Work with physicians and other medical professionals, helping to complete tasks like filing insurance forms or providing clinical care when needed by patients
  • Preparing patients for medical examinations
  • Writing down medical histories
  • Measuring vital signs, like blood pressure
  • Drawing blood for testing
  • Removing sutures and changing dressings
  • Performing basic laboratory exams
  • Helping physicians with medical examinations
  • Administering injections or giving medications per physician's instructions and as regulated by state law
  • Instructing patients about medications and special diets they may need.

Taco Bell

Crew Member
10.2018 - 12.2019

Job overview

  • Primary job duties include greeting guests, taking food and drink orders, preparing food and drink, maintaining a clean work environment, and answering questions about menu items and promotions
  • Taco Bell team members also operate drive-thru windows and take inventory.

iQor

Customer Service Representative
05.2015 - 08.2019

Job overview

  • Answering technical support inquires via incoming calls, chat or email
  • Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues
  • Performs other duties as assigned.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.

Alorica Calling Center

Customer Service Representative
08.2013 - 07.2014

Job overview

  • Answering technical support inquires via incoming calls, chat or email
  • Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues
  • Performs other duties as assigned.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.

Education

Concorde Career College-North Hollywood

Certificate from Medical Assisting
09.2019

HCI College
Florida

Associate of Arts from Nursing

Skills

  • Program management
  • Customer support
  • Microsoft Word
  • Microsoft Excel
  • Live chat
  • Presentation skills
  • Technical support
  • Help desk
  • Event Planning
  • Food preparation
  • Upselling
  • Restaurant experience
  • Customer service
  • Sales
  • Typing
  • Cash register
  • Budgeting
  • Research
  • Team leadership
  • Decision-making
  • Customer relationship management (CRM)
  • Shift scheduling
  • Conflict resolution
  • Policy and procedure development
  • Schedule management

Certification

  • Mental Health First Aid, 03/01/21, Present
  • ServSafe, 03/01/22, 10/01/24
  • Notary Public

Timeline

Five Guys Manager

Five Guys
10.2022 - 06.2024

Program Assistant/ Mental Health Coach

Center For Advancement, Restoration & Empowerment
12.2020 - 06.2024

Scheduling Coordinator

Mary Washington Healthcare
09.2019 - 09.2020

Medical Assistant Intern

Quick Family Urgent Care
04.2019 - 07.2020

Crew Member

Taco Bell
10.2018 - 12.2019

Customer Service Representative

iQor
05.2015 - 08.2019

Customer Service Representative

Alorica Calling Center
08.2013 - 07.2014

Concorde Career College-North Hollywood

Certificate from Medical Assisting

HCI College

Associate of Arts from Nursing

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