RENEE TIMBERLAKE
Washington,DC
Summary
- Over 15 years of experience in Federal administrative operations, including Agile project management methodologies.
- Excellent written and verbal communication skills, both technical and non-technical.
- Skilled in analyzing and evaluating the effectiveness of managerial operations in meeting established goals and objectives.
- Expertise in management analysis, reviewing white papers, performance metrics, and making recommendations to leadership on organizational-wide policies.
- Proven ability to implement Agile practices, including sprint planning, backlog management, and iterative progress reviews.
- Exceptional organizational and interpersonal skills.
- Project Management expertise: planning, scheduling, and executing projects using Agile principles to evaluate, identify, and resolve issues and contingencies.
- Software Proficiency: MS Office Suite (Word, Access, PowerPoint, Excel, Outlook, WebEx, Zoom, TEAMS), SharePoint, Salesforce, Financial Management Systems, Teleform Verifier, Case Management Systems, Service Now, and E828 System
Overview
25
25
years of professional experience
Work History
Business/Management Analyst
Department of Health and Human Services
Anchorage, AK
12.2022 - Current
- Provides administrative executive support for the U.S. Department of Health and Human Services, Office of National Security, Business Services Division, managing personnel security/suitability, and information security for contractors and federal employees.
- Uses Agile practices in the analysis and evaluation of internal operations, facilitating iterative feedback and improvements to enhance organizational effectiveness.
- Leads and participates in qualitative and quantitative analyses to ensure the organization meets established goals and objectives, using Agile methodologies for continuous progress tracking.
- Conducts sprint planning, backlog management, and progress evaluations, leading to the development of root cause analysis and corrective action plans (CAP) to address identified issues.
- Manages the collection and analysis of data, statistical scores, and metrics related to various programs, using iterative cycles to deliver frequent updates and presentations to leadership.
- Coordinates strategic activities with senior IT leaders, aligning with Agile goals of adapting to changes and refining work processes for efficiency.
- Coordinated with stakeholders to develop effective strategies for improving operational efficiency.
Business Analyst
Purisolve Inc
Atlanta, GA
06.2021 - 09.2022
- Managed Agile project cycles while providing 100% remote support for the Internal Revenue Service (IRS) in the Demand Management and Project Governance Division.
- Assisted in gathering requirements for Enterprise Operations Projects (EOPS), using Agile principles to track and manage server builds through iterations.
- Scheduled and facilitated Agile-style sprint meetings to support migration and server build tasks, capturing meeting notes, and following up on action items.
- Created and maintained project spreadsheets for EOPS, performing data analysis and submitting metrics on a regular basis to ensure progress was continuously evaluated.
IT Asset Auditor
Enhanced Veterans Solutions
Fairfax, VA
05.2019 - 01.2020
- Led IT asset audits within 5 facilities in the Washington, DC metro area, applying Agile techniques to track progress, identify discrepancies, and adapt processes as needed for better delivery.
- Utilized iterative reviews to update IT asset records and assess opportunities for automation, recommending process changes for efficiency improvements in asset management.
- Define, populate, and maintain the asset register in terms of structure and content, and the storage facilities for assets and related media.
- Prepared SF-120 forms for any assets that are retired and ready for disposal, and coordinated the processes and procedures.
- Review existing IT Asset records in the Civil Division, discrepancies in an asset record and its locations, status, and condition should be documented in a change log and connected in the IT Asset management systems record of the asset. All review assets records will be updated to reflect the date of the most recent findings of the review.
Data/Research Analyst
Ardent Eagle Solutions
Washington, DC
05.2018 - 12.2018
- Provided on-site contract work at the Department of Commerce (DOC) in the International Trade Administrative (ITA)
- Conducted legacy data migration using Agile principles at the Department of Commerce, transferring data from Lotus Notes, Excel, and SharePoint into Case Management Systems (CMS).
- Engaged in iterative clean-up and data verification processes to ensure accuracy and completeness on Salesforce, applying Agile feedback loops for continuous improvements in the migration process.
- Designed and implemented database systems to store structured and unstructured data.
- Maintained up-to-date knowledge of industry best practices in the field of data research and analysis.
- Identified potential areas of improvement in existing processes through analysis of existing data.
Data Product Analyst
BAE Systems
Arlington, VA
04.2008 - 01.2018
- Provided administrative support to the Bureau of Labor Statistics (BLS), reviewed data entry, generated reports, and performed quality control on mailings.
- Used Agile practices to review, audit, and correct data entry, facilitating incremental updates to improve accuracy and efficiency across data schedules.
- Generated and maintained reports including monthly electronic data collection reports and statistics for the Producer Price Index (PPI).
- Managed customer relationships by responding promptly to inquiries about the product.
- Recommended process improvements based on insights gained from data analysis.
Budget Analyst
District of Columbia Public Schools
Washington, DC
04.2007 - 04.2008
- Supported the Office of the Chief Financial Officer (OCFO) with data entry and reporting, using Agile principles to streamline processes and meet reporting deadlines.
- Upon request, I performed research to verify fund availability for budget adjustments.
- Gathered, analyzed, and formatted fiscal data, and then prepared routine and ad-hoc reports for the Grants Manager.
- Compiled spending plans to ensure a match of budgetary amounts with different comptroller source groups.
- Developed and implemented budgeting systems to track income, expenditures, and other financial activities.
Customer Service Representative
Storehouse
Laurel, MD
08.2005 - 11.2006
- Demonstrated customer relations skills, performed administrative support activities, and maintained an Excel tracking system for service tickets.
- Answered customer inquiries and provided accurate information regarding products and services.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Administrative Assistant
PSI Family Services
Washington, DC
06.1999 - 06.2005
- Provided general administrative support, utilizing Agile-like feedback loops to improve task tracking and reporting processes.
- Compiled and maintained case-sensitive documents in compliance with the established safeguarding and security policies.
- Effectively communicated on issues with various levels of management and staff, customers, visitors, business associates, and vendors.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Education
High School Diploma -
Howard D. Woodson HS
Washington, DC06-1995
Business Management -
Strayer University
Skills
- Business process improvement
- Organizational Development
- Process Mapping
- Client Relationship Management
- Policy analysis
- Business Analysis
- Teamwork and Collaboration
- Multitasking
- Professionalism
- Time Management
- Task Prioritization
- Problem-Solving
- Written Communication
- Organizational Skills
- Risk Assessment
- Adaptability and Flexibility
- Data Collection
- Goal Setting
- Attention to Detail
- Team Collaboration
- Quality Assurance
- Data Entry
- Mail handling
- Filing
- Document Control
- Spreadsheet Management
- Database Management
- Data Management
- Business Administration
- Timeline Planning and Management
- Client Relations
- Documentation And Reporting
- Verbal Communication
- Schedule Management
Security Clearance
- IRS MBI Clearance
- Public Trust
- Cybersecurity Training Certificate
References
References available upon request.
Timeline
Business/Management Analyst
Department of Health and Human Services
12.2022 - Current
Business Analyst
Purisolve Inc
06.2021 - 09.2022
IT Asset Auditor
Enhanced Veterans Solutions
05.2019 - 01.2020
Data/Research Analyst
Ardent Eagle Solutions
05.2018 - 12.2018
Data Product Analyst
BAE Systems
04.2008 - 01.2018
Budget Analyst
District of Columbia Public Schools
04.2007 - 04.2008
Customer Service Representative
Storehouse
08.2005 - 11.2006
Administrative Assistant
PSI Family Services
06.1999 - 06.2005
High School Diploma -
Howard D. Woodson HS
Business Management -
Strayer University
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