Renee Vassar
Killeen,TX
Summary
Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
Work History
Patient Care Technician
Seton Medical Center Harker Heights
Harker Heights, TX
11.2020 - Current
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Turned and repositioned bedridden patients to prevent bedsores.
- Assisted with patient admissions, discharges and transfers.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Responded to bell or light signal calls to assist patients with needs.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
Interview Coordinator
Seton Medical Center Harker Heights
Harker Heights, TX
11.2020 - Current
- Maintained accurate records of all applicant data throughout the recruitment process.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Assisted in the development of interviewing techniques and strategies for recruiting staff members.
- Prepared or maintained employment records using human resources management system software.
- Created and maintained positive relationships with hiring managers and HR business partners.
- Provided hiring status updates to HR and managers for comprehensive oversight.
- Compiled reports on recruiting activities such as number of open positions, sources used.
Greeter Screener
Aramark/Baylor Scott and White McLanes
Temple, TX
06.2020 - 11.2020
- I have worked for McLane children's hospital through the company Aramark as a greeter screener
- Maintained positive working relationship with fellow staff and management.
- Greeted and assisted customers to foster positive experiences.
- This position requires me to be a frontline worker, screening patients before they enter the facility for COVID-19 symptoms
- This position also requires me work closely with the PCT's to make sure patients go to the correct area for their appointments
- This job has inspired me to go back to school to pursue a career in nursing.
Director
Turkey Creek Junior Academy
Copperas Cove, TX
11.2017 - 03.2020
- I was employed at Turkey Creek Junior Academy
- When I started in 2017 I was made a teacher in the 4 and 5 year old classroom
- My ratio was 1 teacher to 18 students
- I set up a daily routine for the students beginning with breakfast, centers, learning time, recess, lunch, naptime, circle time, recess, and then parent pick up.
- I was then promoted to director where I was able to help make the daycare a better place for all staff and children
- I then went on to to be the daycare cook where my position currently resides.
- Worked collaboratively with co-workers to ensure safety of all the children in care.
- Assisted children in development of social, communication and problem-solving skills.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
Teacher Assistant
Sunshine Headstart Center
12.2016 - 11.2017
- During this time I was working at the local headstart center
- This job was similar to my childcare jobs, but the job was much more structured
- I had to dress professionally and was labeled a teacher's aide
- This required me to mostly help monitor the children while they were in center or napping
- I was required to set up for breakfast, lunch, and snack and was made to serve the students their meals
- I was also required to clean up after the students at the end of the day which included wiping down sleeping mats and cubbies, and cleaning the play areas and restroom.
Customer Service Representative
GC Services
Copperas Cove, TX
01.2010 - 10.2013
- This was a call center job where I worked for a customer service company called Capital One.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Collected deposits or payments and arranged for billing.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Supported sales team members to drive growth and development.
- Updated databases with new and modified customer data.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Developed strong relationships with customers by providing personalized assistance and support.
- I would take inbound calls and help customers with payments, or card renewals.
Education
High school diploma -
Skills
- Basic Nursing Care
- Data Entry
- Scheduling
- Appointment Scheduling
- Inbound and Outbound Calling
- Customer Service
- Verifying Data Accuracy
- Proofreading
- Word Processing
- Excellent Communication Skills
- Strong Interpersonal Skills
Custom
ih9x8tt9y9@privaterelay.appleid.com
Timeline
Patient Care Technician
Seton Medical Center Harker Heights
11.2020 - Current
Interview Coordinator
Seton Medical Center Harker Heights
11.2020 - Current
Greeter Screener
Aramark/Baylor Scott and White McLanes
06.2020 - 11.2020
Director
Turkey Creek Junior Academy
11.2017 - 03.2020
Teacher Assistant
Sunshine Headstart Center
12.2016 - 11.2017
Customer Service Representative
GC Services
01.2010 - 10.2013
High school diploma -
Similar Profiles
Wynai SmithWynai Smith
Registered Nurse, Medical-Surgical Unit at Seton Medical Center Harker HeightsRegistered Nurse, Medical-Surgical Unit at Seton Medical Center Harker Heights
Kayla KeelerKayla Keeler
Relief House Supervisor at Seton Medical Center Harker HeightsRelief House Supervisor at Seton Medical Center Harker Heights
Bridget BrooksBridget Brooks
Certified Surgical Technologist at Seton Medical Center Harker HeightsCertified Surgical Technologist at Seton Medical Center Harker Heights