Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RENEE WAGES

Leander

Summary

Dynamic and results-driven Outreach & Enrollment Coordinator with proven experience to exceed engagement and enrollment goals. Skilled in performance management, persuasive communication, and data-driven sales strategies within behavioral health or related sectors. Demonstrated ability to meet daily outreach workflows, optimize scripting for impact, and consistently meet or surpass team-based metrics. Committed to driving member engagement through effective leadership, motivation, and operational excellence.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Enrollment Outreach Coordinator

Mindoula Health
11.2024 - Current
  • Handle high-stress and emotionally charged situations with empathy and professionalism.
  • Represent Mindoula Health with enthusiasm, compassion, and ethical integrity.
  • Assess behavioral health needs, including self-harm risk, and facilitate warm handoffs to Case Managers.
  • Document all member interactions accurately and timely using electronic systems.
  • Maintained up-to-date knowledge of relevant policies and regulations affecting target populations, informing program development accordingly.
  • Implemented data-driven strategies to evaluate outreach efforts and continuously improve program effectiveness and consistently meet monthly goals and metrics
  • Consistently made over 100 outbound calls per day to reach and engage members.

Call Center Representative

Kobie Marketing Inc.
06.2024 - 10.2024
  • Achieved 85% customer satisfaction rate by providing excellent service and resolving customer issues efficiently
  • Maintained a high level of accuracy and efficiency in data entry.
  • Demonstrated proficiency in using CRM system to manage customer information and track interactions.
  • Successfully handled an average of 50 calls per day with a focus on first-call resolution.
  • 100% customer satisfaction by providing prompt and accurate information on products and services.

Customer Service Agent

Foundever
02.2024 - 05.2024
  • Monitored customer service metrics and provided recommendations for improvement.
  • Monitored customer satisfaction surveys and took corrective action when necessary.
  • Collaborated with other departments to ensure customer satisfaction.
  • Analyzed customer feedback to identify potential areas of improvement.
  • Proactively identified customer needs and provided solutions.
  • Consistently met or exceeded monthly sales targets by leveraging strong product knowledge.

Owner/Operator

Renee's Busy Bee Services
01.2014 - 01.2024
  • Performed regular maintenance and cleaning of air vents, windows, and other hard-to-reach areas.
  • Cleaned and maintained carpets and upholstery using appropriate cleaning agents.
  • Washed walls, windows, and other surfaces.
  • Established and maintained strong customer relationships.
  • Established and maintained a comprehensive customer database.

Personal Care Assistant (PCA)

Texas Home Health
06.2020 - 07.2021
  • Assisted with personal hygiene and grooming activities.
  • Developed and implemented activities to promote cognitive and physical development in clients.
  • Assisted clients with light housekeeping tasks such as laundry and meal preparation.
  • Assisted clients with medication management.
  • Ensured clients' medical appointments were kept and followed up on.
  • Ensured clients' needs and preferences were respected.
  • Assisted with post-hospitalization care.

Seasonal Sales Associate

James Avery Jewelers
11.2017 - 01.2018
  • Ensured that store merchandise was properly displayed.
  • Maintained a high level of product knowledge.
  • Operated a cash register and handled cash transactions.
  • Resolved customer issues in a timely manner.
  • Provided excellent customer service to ensure customer satisfaction.
  • Identified and communicated customer needs to management.
  • Updated customers on new products and services.
  • Worked efficiently to meet sales goals.
  • Collaborated with team members to meet sales goals.

Tech Supervisor

Westlake Eye Specialists
01.2007 - 12.2013
  • Monitored patient progress and reported any changes to the ophthalmologist.
  • Assisted in the development of patient treatment plans and follow-up care instructions.
  • Evaluated patient charts and medical histories to determine necessary tests.
  • Scheduled and coordinated patient appointments and consultations.
  • Participated in continuing education and training to stay up-to-date on new developments.
  • Applied eye drops and other medications to patient's eyes as directed.
  • Demonstrated exceptional interpersonal skills when interacting with diverse patient populations, fostering an increase in patient trust and loyalty.

Instructor

Austin Community College
04.2009 - 12.2010
  • OPTS 1019 Overview of procedures used in an optical, optometric or ophthalmological office instruction on government, third party and other managed care insurance claims maintenance of patient records, safety regulations, correspondence and ethics.
  • HIPAA and OSHA compliance.
  • MDCA 1009/MDCA 1076/MLAB1011 Asepsis and infection control taking patient histories and vital signs, performing first aid and CPR preparing patient for procedures assisting physician with exams and treatments collecting and processing specimens performing and collecting diagnostic tests administering medication as directed by physicians medical records, billing, bookkeeping, patient scheduling and completion of insurance claim forms.

Clinical Research Director

Brian Berger, MD
01.2006 - 01.2007
  • Designed and implemented risk management plans for all clinical research projects.
  • Negotiated contracts with vendors and other subcontractors.
  • Conducted clinical trials in accordance with GCP and applicable regulations.
  • Assessed safety and efficacy of products and reported results.
  • Interpreted and reported results of clinical trials to executive management.
  • Tracked and reported progress of clinical trials to regulatory agencies.
  • Audited and monitored clinical trial sites for compliance with regulations.
  • Developed and maintained clinical trial databases.
  • Drafted and reviewed clinical trial protocols, reports, and other documents.

Clinical Education Director

Austin Retina Associates
01.2000 - 01.2006
  • Developed and implemented strategic plans to increase department productivity and quality of services.
  • Oversaw the development of new policies and procedures to enhance operational efficiency.
  • Coordinated with other departments to ensure a smooth workflow.
  • Assisted in the maintenance of patient confidentiality.
  • Assisted in the preparation of patient rooms for procedures and treatments.
  • Assisted in the preparation of patient education materials.
  • Assisted in the preparation of patient care plans.
  • Performed basic laboratory procedures such as blood draws and specimen collection.
  • Assisted in the collection of data for research and studies.

Education

Bachelor of Applied Science - Psychology and Social Services

Vernon College
Wichita Falls, TX
09.2017

Skills

  • Document organization
  • Academic Standards Handling
  • Case management
  • Comprehensive patient evaluation
  • Quickly adjusting to change
  • Program assessment
  • Charts Maintenance
  • Patient communication
  • Data collection
  • Eligibility determination
  • Community outreach
  • Written and verbal communication
  • Reliability
  • Teamwork and collaboration

Certification

JCAHPO Certified Ophthalmic Assistant 1999

Timeline

Enrollment Outreach Coordinator

Mindoula Health
11.2024 - Current

Call Center Representative

Kobie Marketing Inc.
06.2024 - 10.2024

Customer Service Agent

Foundever
02.2024 - 05.2024

Personal Care Assistant (PCA)

Texas Home Health
06.2020 - 07.2021

Seasonal Sales Associate

James Avery Jewelers
11.2017 - 01.2018

Owner/Operator

Renee's Busy Bee Services
01.2014 - 01.2024

Instructor

Austin Community College
04.2009 - 12.2010

Tech Supervisor

Westlake Eye Specialists
01.2007 - 12.2013

Clinical Research Director

Brian Berger, MD
01.2006 - 01.2007

Clinical Education Director

Austin Retina Associates
01.2000 - 01.2006

Bachelor of Applied Science - Psychology and Social Services

Vernon College

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