Renee Waggoner
New Hudson,USA
Summary
Dynamic professional with a proven track record at AdvisaCare, excelling in behavioral correction and client service enhancement. Expert in engaging diverse groups and implementing effective service plans, showcasing exceptional problem-solving abilities and organizational skills. Demonstrated leadership in improving client potential and fostering team development, achieving high satisfaction and operational efficiency.
Overview
27
27
years of professional experience
Work History
Behavior Technician
AdvisaCare
Grand Rapids, MI
12.2023 - Current
- Participated in interdisciplinary team meetings to discuss client progress and plan next steps accordingly.
- Provided services tailored to clients' needs.
- Implemented service plans for clients that were highly effective for the clients to achieve their highest potential.
- Corrected behavioral problems of the clients to ensure an easier life for the clients and their families.
New Car Porter
Szott I-96 Chrysler Dodge Jeep Ram
New Hudson, MI
04.2022 - 08.2022
- Delivered rental vehicles to customer homes
- Delivered customer vehicles to owner's addresses
- Delivered customer vehicles to window tenting shops
- Delivered customer vehicles to other locations for specialist maintenance
- Delivered vehicle parts from one Szott location to another
- Delivered tax documents to accountant
- Picked up electronic specialist tools for vehicle maintenance
- Picked up customer vehicles from their place of work for services
- Picked up ordered vehicle parts from other Szott locations
- Used company credit cards for refueling rental trucks
- Located disabled vehicles for tow trucks to bring disabled vehicle to Szott
- Used company credit cards for purchasing miscellaneous items for Szott
- Detailed customer and rental vehicles
- Stocked shop area
- Cleaned shop area
- Trained my replacement after nearing my graduation from Oakland University
Generator Mechanic
US Army
Bamberg, Germany
03.2006 - 01.2008
- Prepared appropriate maintenance forms and records for accountability
- Carried out scheduled and routine maintenance on small and large generators
- Performed generator troubleshooting and diagnostics of equipment
- Reassembled repaired electric motors to specified requirements and ratings
- Inspected electrical wiring, connections and relays following wiring diagrams
- Assembled experimental circuity or models according to engineering instructions, technical manuals and knowledge of electronic systems and components
- Poured compounds into transformer case terminal openings to seal out moisture
- Reviewed work orders and drawings to determine requested repairs
- Tested equipment to locate damaged or worn parts and diagnose malfunctions
- Used schematics to diagnose electrical issues in equipment
- Kept team on track by providing constructive feedback on maintenance activities
- Exceeded customer satisfaction by finding creative solutions to problems
- Demonstrated leadership by making improvements to work processes and helping to train others
- Juggled multiple projects and tasks to ensure high quality and timely delivery
Early Education Teacher
St. Mary's Early Education Center
Flint, TX
12.2003 - 04.2006
- Created and implemented developmentally appropriate curriculum addressing learning styles and abilities
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
- Implemented hands-on, play-based strategies for experimental learning
- Developed professional relationships with parents, teachers, and directors
- Established indoor and outdoor safe play environments for toddler-age children
- Enhanced sensory abilities by giving children access to numerous textures and shapes
- Collaborated with colleagues on developing new classroom projects and monthly themes
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors
- Incorporated music, art, and theater into lesson planning
- Administered and documented results of student assessments
- Adapted instructional techniques according to student learning styles and process
- Directed and supervised children during field trips and special activities
- Taught children foundational skills in colors, shapes, numbers, and letters
- Met with parents to discuss child behavior and academic progress
- Worked closely with site director, family care workers, classroom teaching team and other specialists
- Identified children in need of extra support for emotional, health related, or developmental concerns conceived improvement strategies
- Kept daily records of students' progress, detailing behavioral, emotional, academic, and social growth
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness
- Read stories to children and taught painting, drawing, and crafts
- Maintained daily records of individual activities, behaviors, meals, and naps
- Implemented behavior modeling and positive reinforcement into daily routines
- Planned and led games, reading, and activities for up to ten children
Gas Station Cashier
Chevron
Flint, TX
02.2001 - 11.2003
- Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction
- Assisted management with product display ideas and implemented new displays and initiatives toward greater customer accessibility that increased sales
- Displayed products according to planograms
- Monitored self-service gasoline pumps, helping customers with operation when needed
- Interacted with vendors regarding incoming products, unpacked cases, verified pricing and stocked merchandise
- Checked customer ages before tobacco products and allowed sale only if within legal age limits
- Coordinated store keyholder work, moved displays inside and outside
- Managed in-store food and general merchandise inventory, stocked good and documented low stock levels
- Contacted service technicians when gas pumps malfunctioned and labeled non-functioning pumps to prevent customer use
- Enforced store security procedures and prevented merchandise loss via keen attention to detail and video monitors
- Built and maintained productive relationships with employees
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies
- Greeted customers promptly and responded to questions
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise
- Received product orders, unloaded merchandise, and arranged store stock into appealing displays
- Assisted customers to find appropriate products, answered product questions and provided product solutions
- Prepared special orders for shipment
- Restocked gas station with plastic ware, straws, napkins, and condiments
- Counted product stock to maintain inventory records
- Welcomed customers, offering assistance to help find store items
Team Lead
Service Merchandise
Tyler, TX
04.1998 - 12.2000
- Led daily projects with floor merchandise
- Fostered positive employee relationships through communication, training, and development coaching
- Oversaw daily workloads and workflow for smooth operations
- Initiated training sessions and coached employees to develop effective staff
- Solved problems, handled escalated issues, and mitigated risks
- Coordinated and encouraged professional development among direct reports
- Established quarterly and annual goals as well as operational tactics to achieve targets
- Delegated work assignments and prioritized tasks
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth
- Supervised and monitored team productivity by observing daily activities such as labeling and zoning
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Streamlined ordering and inventory procedures to identify top sellers and reduce over-stock
- Applied continuous improvement program in daily activities to boost productivity, improve quality, and reduce costs
- Planned and implemented layout enhancements to promote efficiency and maximize space utilization
- Coordinated work of 15 employees by offering clear direction and motivational leadership
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
- Coordinated extensive planning, development of project milestones and budget for complex contracts
- Delegated work to staff, setting priorities and goal
- Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules
- Spearhead training initiatives to improve employee performance and bottom-line business results
- Identified business issues, creating customized solutions for individual problems
- Oversaw workforce schedules and allocated resources in collaboration with floor associates in order to achieve project goals
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Demonstrated excellent communication skills in resolving product and consumer complaints
Team Lead
Service Merchandise
Tyler, TX
04.1998 - 12.2000
- Developed and monitored team members into supervisors and department managers to promote family based and performance-oriented culture
- Planned and optimized warehouse work processes to improve fulfilment system efficiency
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Improved productivity initiatives, coordinating itinerary and scheduling appointments
- Addressed internal and customer related issues each day and affected strategic resolutions
- Coached staff on strategies to enhance performance and improve customer relations
- Strengthened product branding initiatives and coordinated effective marketing campaigns
- Established ambitious goals for employees to promote achievement and surpass business targets
Education
Bachelor of Health Sciences - Holistic Health Concentration
Oakland University
Rochester, MI12.2022
High School Diploma -
Bullard High School
Bullard, TX05.1998
Skills
- Teacher and administrator collaboration
- Social Skills Development
- Volunteer Work Coordination
- Proficient in Engaging Diverse Groups
- Organizational and Planning Skills
- Individual Student Instruction
- Time Management
- School Community Relations
- Encouraging Participation and Inclusivity
- CPR/First-Aid Certified
- Supervising Classroom Activities
- Problem Solving
- Activity Demonstrations
- Progress Tracking and Reporting
- Arts and Crafts Aptitude
- Needs Identification and Assessment
- Instructional Exhibits and Displays
- Safety Monitoring and Management
- Exploratory Learning
- Verbal and Written Communication
- Filing and Classroom Organization
- Teaching Method Adaptations
- Lesson Planning
- Play-Based Learning
- Facilitating Outline Learning
- Creating a Safe Learning Environment
- School Policy and Rules Enforcement
- Class Reading
- Communicating with Parents and Teachers
- Enthusiasm for Students and Teaching
- Excellent Classroom Management
- Schedule Creation and Maintenance
- Proficient in Microsoft Windows Programs
- Classroom Rules Establishment
- Relationship Building
- Effectively Work with Parents
- Effective Listening
- Audio - Visual Demonstrations
- Organizing and Distributing Materials
- Imaginative Play Promotion
- Computer Proficiency
- Clear and Direct Communication
- Collaborative and Team Oriented
- Educational Materials Development
Timeline
Behavior Technician
AdvisaCare
12.2023 - Current
New Car Porter
Szott I-96 Chrysler Dodge Jeep Ram
04.2022 - 08.2022
Generator Mechanic
US Army
03.2006 - 01.2008
Early Education Teacher
St. Mary's Early Education Center
12.2003 - 04.2006
Gas Station Cashier
Chevron
02.2001 - 11.2003
Team Lead
Service Merchandise
04.1998 - 12.2000
Team Lead
Service Merchandise
04.1998 - 12.2000
Bachelor of Health Sciences - Holistic Health Concentration
Oakland University
High School Diploma -
Bullard High School
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