Summary
Overview
Work History
Education
Skills
Timeline
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Renee Wald

Queens,NY

Summary

Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

28
28
years of professional experience

Work History

ADMINISTRATIVE ASSISTANT

ARSEN GURGOV SALON
New York, NY
09.2019 - Current
  • Exhibits and maintains a high degree of professionalism and decorum.
  • Verifying inventory on-hand and verifying incoming materials
  • Answer phone calls and emails to provide information, resulting in effective business correspondence.
  • Responds effectively to sensitive inquiries or complaints.
  • Maintain accurate customer records.
  • Direct customer communication to appropriate personnel.
  • Schedule staff to provide optimal service.
  • Compose, edit and type in-office memos.
  • Greet visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Provide administrative support to the team, including scheduling meetings and managing calendars.

FRONT DESK RECEPTIONIST

SALON DUSHONS
Henderson, NV
02.2011 - 05.2012
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.

FRONT DESK COORDINATOR

LOUIS LICARI SALON
New York, NY
05.2001 - 12.2002
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Conducted transactions, confirming client information and processing according to standard protocol.
  • Opened the office and completed closing paperwork and procedures daily.
  • Maintained cleanliness of front lobby area.
  • Managed customer complaints and rectified issues to complete satisfaction.

FRONT DESK MANAGER

MINARDI SALON
New York, NY
01.1999 - 02.2001
  • Supervised front desk operations, enabling guests to receive superior customer service from salon staff.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Resolved guest complaints promptly and followed-up to verify restored satisfaction.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.

BOOKER/TRAINER

BUMBLE & BUMBLE
New York, NY
02.1996 - 11.1998
  • Developed and coordinated trainings to help individuals learn company procedures and job tasks.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Created tests, exercises and role-plays for trainees to verify competency.
  • Communicated client reservations to appropriate staff.
  • Scheduled and confirmed appointments.
  • Called no shows and cancellations to reschedule.
  • Provided exceptional customer service through effective telephone communication and follow-ups.

Education

High School Diploma -

New Utrecht High School
Brooklyn, NY
12.1989

Skills

  • Excellent Customer Service
  • Multitasking and Prioritization
  • Scheduling and Calendar Management
  • Business Correspondence
  • Highly Organized
  • Multi-Line Phone Proficiency
  • Self-Starter
  • Microsoft Word
  • Strong Problem Solver
  • Staff Management
  • Memo Preparation
  • Microsoft Outlook
  • Staff Training
  • Dedicated Team Player
  • Mail Handling
  • Internal Communications
  • Check Processing
  • Cash Deposit Preparation

Timeline

ADMINISTRATIVE ASSISTANT

ARSEN GURGOV SALON
09.2019 - Current

FRONT DESK RECEPTIONIST

SALON DUSHONS
02.2011 - 05.2012

FRONT DESK COORDINATOR

LOUIS LICARI SALON
05.2001 - 12.2002

FRONT DESK MANAGER

MINARDI SALON
01.1999 - 02.2001

BOOKER/TRAINER

BUMBLE & BUMBLE
02.1996 - 11.1998

High School Diploma -

New Utrecht High School

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Renee Wald