Renee Walker
South Dennis,MA
Summary
Proficient, detailed Assistant with proven experience in front office operations. Strongly knowledgeable of multi-line phone systems, guest receiving protocols and office software applications. Adept at ordering supplies, maintaining inventory and presenting polished, friendly public atmosphere.
Overview
3
3
years of professional experience
Work History
Assistant Front Office Manager
Ocean Edge Resort And Golf Club - AAA 4 Diamond Resort
08.2022 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Provided clerical support, addressing routine, and special requirements.
- Supervised payroll corrections for accuracy and duplications.
- Acted as point of contact for vendor collaboration for contracted services.
- Trained new-hires on procedures to better service customers.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Monitored customer service trends and provided insights to management team for further improvement.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Created, prepared, and delivered reports to various departments.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Event Manager /Restaurant Manager
Pelham House Resort
06.2020 - 08.2022
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Liaised with clients to determine exact event requirements.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Generated ideas to enhance and expand current event offerings.
- Coordinated with sales and marketing teams to publicize and promote events.
- Coordinated florists, photographers, and musicians for events.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Developed detailed event reports, documenting all aspects of each event.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Coordinated transportation and parking arrangements for guests and vendors.
Education
Bachelor of Science - Health Sciences
Bridgewater State University
Bridgewater, MA05.2024
Associate of Arts - Liberal Arts And General Studies
Cape Cod Community College
West Barnstable, MA05.2020
Skills
- Organization and Planning
- Pivot Tables
- Microsoft Office Suite
- Expense Tracking
- Staff Supervision
- Inventory Oversight
- New-Hire Training
- Employee Management
- Employee Supervision
- Customer Service
- Oral and Writing Communication
- Listening Skills
- Issue Handling
Timeline
Assistant Front Office Manager
Ocean Edge Resort And Golf Club - AAA 4 Diamond Resort
08.2022 - Current
Event Manager /Restaurant Manager
Pelham House Resort
06.2020 - 08.2022
Bachelor of Science - Health Sciences
Bridgewater State University
Associate of Arts - Liberal Arts And General Studies
Cape Cod Community College
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