Renee Wayerski
Clintonville,WI
Summary
Professional hospitality Senior Guest Service Manager with proven track record in delivering exceptional guest experiences and optimizing operational efficiency. Adept at leading teams, fostering collaboration, and adapting to evolving challenges. Strong skills in conflict resolution, customer service, and staff training, ensuring smooth and effective service delivery. Known for reliability, responsiveness, and results-driven approach.
Overview
13
13
years of professional experience
Work History
Senior Guest Service Manager
Tadych's Marketplace
12.2022 - Current
- Greeted guests upon arrival and offered assistance.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Enhanced guest satisfaction by implementing personalized services and anticipating individual needs.
- Organized staff scheduling to ensure optimal coverage during peak periods without sacrificing service quality.
- Oversaw daily operations of guest services team to enhance customer satisfaction and service quality.
- Assisted guests with groceries, lottery, cigarettes, Rug Doctor rentals and any additional services needed.
- Handle guest complaints.
- Book work: counting registers, making deposits, inputting daily sales into Excel.
- Hire and train new employees, demonstrating best methods for serving clients and guests.
Home Care Provider
Arc Angels Senior Home Care
02.2022 - 10.2022
- Provided personal care assistance to clients, ensuring comfort and safety in daily activities.
- Maintained accurate records of client health and progress through regular documentation.
- Assisted clients with mobility challenges, promoting independence and enhancing quality of life.
- Implemented hygiene protocols to maintain a clean and safe living environment for clients.
- Developed strong relationships with clients, building trust and improving overall satisfaction with services provided.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted patients with self-administered medications.
Home Care Provider
ILife
03.2013 - 02.2022
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
- Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
- Facilitated recovery by assisting patients with physical therapy exercises and mobility support.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Transported clients for medical and personal outings.
Education
High School Diploma -
Sartell High School
Sartell, MN05-1985
Skills
- Strong decision-making
- Exceptional leadership
- Staff training and development
- Team management
- Guest relations
- Guest services
- Guest communication
- Guest complaint resolution
Timeline
Senior Guest Service Manager
Tadych's Marketplace
12.2022 - Current
Home Care Provider
Arc Angels Senior Home Care
02.2022 - 10.2022
Home Care Provider
ILife
03.2013 - 02.2022
High School Diploma -
Sartell High School