Summary
Overview
Work History
Education
Skills
Timeline
Generic

Renee Weaver

Lytle,TX

Summary

Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Alorica. Adept at leveraging strong verbal communication and Microsoft Office proficiency to achieve goals. As a versatile multi-tasker and detail-oriented professional, I consistently exceed expectations, fostering significant improvements in efficiency and client relations.

Overview

9
9
years of professional experience

Work History

Housekeeper

Heaven Housekeeping
San Antonio, TX
01.2024 - 08.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Clean and tidy the home
  • Laundry and ironing
  • Clean kitchens
  • Take out trash and recycling
  • Run errands (sometimes)
  • Care for pets (sometimes)

Office Receptionist

Health Net Medical
San Antonio, TX
04.2023 - 09.2023
  • Greeted visitors and clients in a professional manner.
  • Answered incoming calls, screened and forwarded calls to appropriate personnel.
  • Managed the front desk area by providing customer service and taking care of administrative tasks.
  • Scheduled appointments for customers and ensured all paperwork was completed accurately.
  • Maintained an organized filing system for office documents, records and correspondence.
  • Received, sorted and distributed mail to staff members on a daily basis.
  • Assisted with data entry tasks such as entering customer orders into database systems.
  • Coordinated courier services for outgoing packages or materials.
  • Ordered office supplies when necessary to ensure adequate inventory levels were maintained.

Cashier

Aafes Exchange Main Store
Colorado Springs, CO
04.2022 - 07.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Customer Service Representative

Alorica
San Antonio, TX
01.2019 - 04.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed customer loan qualifications
  • Outbound,Inbound,cold calling
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Receptionist

Quarry Nail Bar
San Antonio, TX
01.2018 - 07.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.

Administrative Assistant

Linear Collection
Studio City, CA
03.2016 - 07.2017
  • Scheduled all client meetings, travel arrangements, and was the front office manager
  • Fulfilled standard and whole sale orders
  • Point person for quality and stock control
  • Managed fashion fittings and photoshoots
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Cashier

99 Cent Only Store
Studio City, CA
03.2015 - 12.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

No Degree - Medical Field

Everest Career College
Studio City, CA
08.2014

High School Diploma -

Opportunities For Learning
Studio City, CA
06.2013

Skills

  • Self motivated
  • Strong verbal communication
  • Microsoft office
  • Versatile Multi-Tasker
  • Hard worker
  • Detailed and goal oriented

Timeline

Housekeeper

Heaven Housekeeping
01.2024 - 08.2024

Office Receptionist

Health Net Medical
04.2023 - 09.2023

Cashier

Aafes Exchange Main Store
04.2022 - 07.2022

Customer Service Representative

Alorica
01.2019 - 04.2019

Receptionist

Quarry Nail Bar
01.2018 - 07.2018

Administrative Assistant

Linear Collection
03.2016 - 07.2017

Cashier

99 Cent Only Store
03.2015 - 12.2015

No Degree - Medical Field

Everest Career College

High School Diploma -

Opportunities For Learning

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Renee Weaver