- Volunteering for community initiatives to give back to local communities and make a positive impact
- Gardening
- Crafting and DIY Projects
Renee Wiggins
Philadelphia,PA
Summary
Experienced Office Management and Administration Professional involvement in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Proven ability to optimize processes and maintain confidentiality, ensuring seamless operations and high patient satisfaction in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Outpatient Office Coordinator
Crozer Chester Medical Center/Burn Center
11.2012 - Current
- Answer and manage incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provide administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Serve as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintain strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Manage office activities by maintaining communication between clients, tracking records, and filing all documents.
- Oversee maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Efficiently supervise filing, sorting and handling incoming and outgoing mail.
- Implement inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
- Work collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Resolve issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversee appointment scheduling and itinerary coordination for both clients and personnel.
- Monitor front areas so that questions can be promptly addressed.
Patient Care Secretary
Crozer Chester Medical Center/Heme-Onc
11.2001 - 01.2012
- Collaborated with case managers in coordinating discharge plans for patients transitioning out of the hospital setting back into their communities or homes.
- Prioritized attention to detail when entering physician orders into the electronic health system, minimizing potential errors and ensuring clear communication for patient care plans.
- Provided exceptional customer service to visitors by directing them to appropriate locations or answering general inquiries about the facility''s services.
- Contributed to a positive work environment by collaborating effectively with fellow staff members and displaying a helpful attitude at all times.
- Facilitated the transfer of pertinent patient information between departments, promoting seamless continuity of care.
- Kept a calm and professional demeanor in high-stress situations, providing reassurance to patients and their families during difficult times.
- Ensured timely completion of administrative tasks such as faxing lab results or submitting billing claims within deadlines set forth by hospital policies.
- Assisted nurses with daily patient care tasks, improving the overall efficiency of the healthcare team.
- Enhanced patient satisfaction by providing efficient and compassionate care during their hospital stay.
- Eased workload burden on nursing staff through assistance in transporting wheelchair-bound or ambulatory patients when necessary throughout the facility safely .
- Coordinated appointment scheduling for patients, optimizing provider availability and minimizing wait times.
- Managed a high volume of incoming calls from patients, families, and other medical professionals with professionalism and empathy.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Enhanced office productivity by handling high volume of callers per day.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
Education
Hampton University
Hampton, VaHigh School Diploma -
St. Vincent Ferrer
New York, NY06-1995
Skills
- Schedule coordination
- Office administration
- Office management
- Customer service
- Scheduling
- File organization
- Records management
- Document management
- Decision-making
- Microsoft 365
- Mail handling
- Time management
- Scheduling and calendar management
- Organizational skills
- Medical Terminology
Interests
Quote
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Software
Microsoft Office 365
Timeline
Outpatient Office Coordinator
Crozer Chester Medical Center/Burn Center
11.2012 - Current
Patient Care Secretary
Crozer Chester Medical Center/Heme-Onc
11.2001 - 01.2012
Hampton University
High School Diploma -
St. Vincent Ferrer
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