RENEE WILLOUGHBY
Summary
Reliable business professional with 8+ years of experience in project management, process improvement, Quality Assurance, and Control testing. Spearheaded strategic planning initiatives for developing and maintaining risk management procedures meeting corporate-defined operational requirements. Knowledgeable about internal controls, process evaluations, and procedural reviews. Skilled at preparing and reviewing regulatory documentation, including accuracy of filings. Overseeing ongoing risk analysis and mitigation. A substantial contributor to achieving goals through strong analytical skills and a structured approach to resolution.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Execution Consultant
Wells Fargo
12.2019 - Current
- Responsible for developing, coordinating, and executing quality reviews for Enterprise Investigations Suspicious Activity Report (SAR) filings and overall internal investigations case work compliance with regulatory requirements and internal policies and procedures
- Responsible for consulting with management on matters of significance regarding strategic approaches, effectiveness of support functions, and business performance improvement functions
- Such consultation includes discussion of alternatives and implications
- Identified and assisted in the development of compensating controls that mitigate risk associated w/ quality
- Trained consultants on the latest reviews and performed SLR on completed test scripts
- Strong analytical skills with high diligence and accuracy
- Solid critical thinking skills.
- Audited multi-system installations for conformance to business objectives, suggesting changes to meet performance thresholds.
Lead Quality Assurance Analyst /Quality Monitor
Wells Fargo Auto
04.2016 - 12.2019
- Led independent testing engagement of high-risk processes to identify risks and controls,
- Served as test lead, responsible for performing peer analysis and second-level review on completed testing
- Focused on identification of customer impacting issue, including remediation recommendation when required
- Assisted in the development of test plans and scripts with a focus on identify control weakness, determine root cause, and recommend solution
- Performed testing across all line of business for direct and indirect auto
- Identified training opportunities; creation of training materials; and facilitation of training
- Ensured compliance with internal group QA and QC Operations team testing, company requirements, and agency/government regulations
- Organized and conducted calibration meetings with the line of business
- Functioned as subject matter expert regarding policy and procedures throughout all line of business
- Generated call summary and determined areas for improvement to coordinated with department managers, site assistant manager, and representatives' supervisor
- Assumed responsibility in providing coaching, positive reinforcement, and constructive feedback
- Took part in special projects assigned by manager and observed compliance with quality standards for multiples line of business.
Customer Service Bankruptcy Specialist
Wells Fargo Auto
03.2011 - 07.2014
- Held accountability in training new employees within Greenville site
- Collaborated with Wells Fargo Auto Finance (WFAF) in training new hires
- Maintained accounts' adherence to applicable banking rules and guidelines
- Dealt with escalation calls from customers, attorneys, and trustees and supported team members in addressing concerns regarding policies and procedures (P&P)
- Assumed responsibility in applying payments to designated account; submitting voluntary surrender; and presenting maintenance requests for different activities associated with bankruptcy accounts
- Managed requests for release of vehicle, title, route account to correct queue, and answer queries regarding total.
Bankruptcy Specialist| Real Estate Owned
RBC Royal Bank
07.2006 - 07.2009
- Took charge of filing proof of claims by encoding new bankruptcy filing information and reviewing legal documents from bankruptcy courts daily
- Identified appropriate collection alternatives to settle short falls
- Conducted phone calls to delinquent accounts to access retention and disposition option
- Administered claim reimbursement requests for investors and insurers
- Assist in coordinating potential Cash for Keys resolutions
- Identifying additional occupants through review of site services inspections, origination documents, account notes
- Maintains a thorough working knowledge of property preservation and real estate including city, state and federal requirements for maintenance and sales transfers
- Coordinates with attorneys, title companies and asset management companies for timely resolution of title curative issues.
- Developed polished motions and briefs to support litigation processes and court proceedings.
- Created weekly, monthly and quarterly expense reports.
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
- Appropriately followed up with attorneys and bankruptcy trustees to avoid bankruptcy delinquencies.
Education
Master of Business Administration -
University of Mount Olive
Mount Olive, NC05.2021
Bachelor of Science - Business Administration and Organizational Administration
North Carolina Wesleyan College
Rocky Mount, NC12.2016
Skills
- Cross-functional Collaboration
- Project Management
- Reporting
- Regulatory Compliance
- Automotive Knowledge
- Employee Coaching and Mentoring
- Strategic Planning
- Impact Assessment
- Compliance Monitoring
- Operational Improvements
- Quality Assurance
- Six Sigma Green Belt
Certification
Lean Six Sigma Greenbelt
Lean Six Sigma Greenbelt
Green Belt certification focuses on advanced analysis and resolution of problems related to quality improvement projects. Apply learned tools such as define, measure, analyze, improve, and control to everyday work problems
Timeline
Business Execution Consultant
Wells Fargo
12.2019 - Current
Lead Quality Assurance Analyst /Quality Monitor
Wells Fargo Auto
04.2016 - 12.2019
Customer Service Bankruptcy Specialist
Wells Fargo Auto
03.2011 - 07.2014
Bankruptcy Specialist| Real Estate Owned
RBC Royal Bank
07.2006 - 07.2009
Master of Business Administration -
University of Mount Olive
Bachelor of Science - Business Administration and Organizational Administration
North Carolina Wesleyan College
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