Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabrielle Woolfolk

Savannah,GA

Summary

  • Accomplished Visual Merchandising Manager skilled at increasing customer numbers and store revenues with attractive product displays.
  • Adaptable to changing trends and competent in establishing clear directives with well-organized plans. Meticulous merchandising professional adept to merchandising plan development and seasonal promotions illustrated over five years in Visual Merchandiser roles.
  • Leads retail team initiatives to create store looks and successfully promote numerous product lines for a major retailer.
  • Skilled, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Offers strong inventory management and product packaging abilities.
  • Creative and hardworking with demonstrated success in driving sales through artistic visual displays. Boost retail sales revenue consistently by completing engaging and attractive merchandising displays. Dedicated to organizing cohesive displays to tie in different offerings and promote sales. Creative and highly organized with skills to meet any promotional need.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer-oriented sales manager committed to providing exceptional experience by responding swiftly to customer demands. First-rate negotiation, problem resolution and time management abilities. Polished customer skills responding to calls and inquiries to solve issues promptly. Proven to build and solidify customer relationships, develop client loyalty and increase customer retention.

Overview

4
4
years of professional experience

Work History

Sales Customer Service Manager

Macy's
10.2023 - Current
  • Interviewed and hired team members which demonstrated dedication and added value to team.
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
  • Managed daily operations, including purchasing, inventory control, merchandising and product distribution.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Recruited and hired qualified candidates to fill open positions.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Researched and corrected customer concerns to promote company loyalty.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.
  • Developed and offered unique discount options to drive interest in new product lines.

Sales Supervisor

Macy's
03.2023 - 10.2023
    • Greeted Customers
    • Described use and operation of merchandise to customers.
    • Emphasized fast, friendly customer service.
    • Greeted all customers.
    • Praised by management for being a fast and efficient worker, requiring little supervision.
    • Served shoppers in a prompt, courteous and friendly manner.
    • Emphasized fast, friendly customer service.
    • Communicated and exemplified the company's vision and goals.
    • Gave every customer immediate and undivided attention.
    • Described use and operation of merchandise to customers.
    • Shared product knowledge with customers while making personal recommendations.
    • Worked as a team member to provide the highest level of service to customers.
    • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
    • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
    • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
    • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
    • Trained team members in successful strategies to meet operational and sales targets.
    • Promoted exceptional customer service by engaging clients on sales floor.
    • Checked store merchandise regularly for proper display and replenishment.
    • Mentored team members to enhance professional development and accountability in workplace.
    • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
    • Created employee schedules to align coverage with forecasted demands.
    • Constructed displays and signs to promote specified products and sales promotions.
    • Analyzed sales data to set quotas and assess potential areas of growth.
    • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

Visual Merchandiser

Macy's
10.2019 - 08.2023
    • Created interior displays to promote products in alignment with corporate sales objectives.
    • Managed aesthetically pleasing displays to showcase company products and increase sales.
    • Monitored and replenished display inventory and restructured according to available stock.
    • Enhanced overall store appearance by applying careful consideration to product and display locations.
    • Managed installation of visual merchandising displays, urging team to with speed and accuracy.
    • Established and maintained relationships with vendors for prompt delivery of materials for visual displays.

Visual Supervisor

Macy's
08.2020 - 03.2023
    • Described use and operation of merchandise to customers.
    • Communicated clearly and positively with co-workers and management.
    • Mastered Point of Sale (POS) computer system for automated order taking.
    • Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
    • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
    • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
    • Scheduled and directed staff in daily work assignments to maximize productivity.
    • Received and processed cash and credit payments for in-store purchases.
    • Shared product knowledge with customers while making personal recommendations.
    • Maintained friendly and professional customer interactions.
    • Organized store merchandise racks by size, style, and color.
    • Utilized paper, fabric and props to create displays.
    • Developed themes, props and lighting for merchandise displays.
    • Monitored and replenished display inventory and restructured according to available stock.
    • Created visual displays to highlight new and featured products.
    • Developed merchandising strategy to efficiently move overstock.
    • Developed visual merchandising plans and strategies to promote store offerings.
    • Arranged consistent shelves, bins, and racks at numerous locations by following established planograms.
    • Proposed new ideas and concepts to enhance merchandise displays.
    • Created interior displays to promote products in alignment with corporate sales objectives.
    • Collaborated with store managers to determine best placement for merchandise displays.
    • Monitored store traffic and customer engagement to determine display effectiveness.
    • Enhanced overall store appearance by applying careful consideration to product and display locations.

Education

Bachelor of Science - Business Marketing

Hampton University
Hampton, Virginia
05.2019

High School Diploma -

C D Hylton High School
Woodbridge, Virginia, United States
06.2015

Skills

  • Retail management
  • Visual merchandising
  • Computer Skills
  • Active listening skills
  • Adaptive team player
  • Sharp problem solver
  • Market Awareness
  • Building Rapport
  • Sales Reporting
  • Client Relationship Building
  • Product Knowledge
  • Sales Presentations

Timeline

Sales Customer Service Manager

Macy's
10.2023 - Current

Sales Supervisor

Macy's
03.2023 - 10.2023

Visual Supervisor

Macy's
08.2020 - 03.2023

Visual Merchandiser

Macy's
10.2019 - 08.2023

Bachelor of Science - Business Marketing

Hampton University

High School Diploma -

C D Hylton High School

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Gabrielle Woolfolk