Renee' Y. Folk
Suffolk,Virginia
Summary
Skilled business management professional prepared for leadership roles. Brings strong focus on team collaboration, strategic planning, and achieving results. Adept in financial management, operational efficiency, and staff development. Known for reliability, adaptability, and effective communication.
Overview
25
25
years of professional experience
Work History
Business Office Manager
Consulate Health Care of Norfolk
04.2024 - 02.2025
- Oversaw daily office operations, ensuring compliance with healthcare regulations and policies.
- Developed and implemented efficient billing processes to improve revenue cycle performance.
- Successfully manage and provide backup to staff in performing accuracy in processing accounts receivable, and accounts payable.
- Process Medicare, Medicaid, and all other third-party billing
- Train new administrative staff on protocols, enhancing team productivity and service quality.
- Increase accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
- Post all cash receipts, monthly balance accounts from aging to general ledger.
- Collect all cash, checks, charge cards, and post to the appropriate accounts. Also balance facility checkbook
- Coordinated communication between departments to streamline workflows and resolve inquiries promptly.
- Analyzed financial reports to identify discrepancies, facilitating timely corrective actions.
- Monitor age accounts and analyze data to mitigate financial risk, and increase opportunities to capture cash on past due account
- Prepare and perform monthly and yearly close of financial books
Business Office Manager
Saber Health Care of Portsmouth/Portside
01.2020 - 03.2024
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw daily office operations, ensuring compliance with healthcare regulations and policies.
- Developed and implemented efficient billing processes to improve revenue cycle performance.
- Analyzed financial reports to identify discrepancies, facilitating timely corrective actions.
- Coordinated communication between departments to streamline workflows and resolve inquiries promptly.
- Fostered a positive work environment by promoting teamwork and professional development among staff members.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Prepare and close financial books monthly and yearly for assign areas.
- Provide monthly review of financial performance for assign area, including analyzing and focusing on key issues like age accounts and collection
Business Office Manager
MFA Courtland Health & Rehabilitation Center
05.2014 - 12.2019
- Successfully managed and provided backup to a staff of three individuals who performed accounts receivable, accounts payable, and payroll.
- Trained new administrative staff on protocols, enhancing team productivity and service quality.
- Managed scheduling for staff, optimizing resource allocation and coverage across departments.
- Processed Medicare, Medicaid, and all other third-party billing.
- Assist Social Work with completion of Medicaid applications.
- Post all cash receipts. Balance monthly Accounts Receivable aging to General Ledger.
- Promoted to Financial Services Representative and provided consultation and financial planning to patients and their family members.
- Prepares financial reports for the departments
- Serves as knowledgeable resource to Administrator, Managers and Staff
- Serves as liaison to corporate departments on behalf of assigned area
- Provides monthly review of financial performance for assign area, including analysis, focus on key issues, collections
- Prepares and close financial books monthly and yearly for assign areas
- Participates in benchmarking activities to evaluate opportunities to reduce cost or increase revenues
Business Office Manager
Sentara Norfolk Lifecare
11.2009 - 10.2013
- Manages, A/P, A/R, accounting and record keeping functions
- Maintains current resident census data
- Checks figures, posting and Documents for correct entry
- Prepares and sends monthly resident account statements
- Maintains resident accounts ledgers PFA
- Prepares and delivers bank deposits
- Maintains records required by licensing agencies
- Assures accurate completion of admission forms, contracts, etc.
- Led initiatives to improve patient record management systems, enhancing data accessibility and security.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
Vascular Access Technician
Children’s Hospital of The King’s Daughters
03.2006 - 11.2009
- Responsible for maintaining and ordering supplies for unit
- Provide clinical support by starting difficult IV’s and lab draws
- Responsible for helping in Midlines and Picc-lines
- Provide hospital wide support by assisting in codes
- Operated and maintained medical equipment to ensure optimal functionality for patient care.
- Assisted in troubleshooting technical issues to minimize downtime of critical devices.
- Collaborated with healthcare teams to support effective patient treatment plans through technical expertise.
- Implemented process improvements that streamlined workflow, reducing response time for equipment needs.
- Monitored inventory levels of supplies and equipment, ensuring availability for medical staff requirements.
Administrative Secretary / Nursing Care Partner
Sentara Norfolk General Hospital
09.1999 - 03.2006
- Prepare bi-weekly payroll
- Run monthly reports of hospital Quality Control
- Provide operation support as assigned by manager
- Provide clinical support to physician and nurses by assisting with IV’s, vital signs
- Coordinated scheduling and appointments for medical staff, enhancing operational efficiency.
- Managed patient records using electronic health record systems, ensuring accuracy and confidentiality.
- Served as primary point of contact for communication between departments, facilitating effective information exchange.
Education
Bachelor’s Degree - Finance
Old Dominion University
Norfolk, VAAssociate Degree - Business Administration
Tidewater Community College
Portsmouth, VASkills
- Deadline management
- Account reconciliation
- Office administration
- Credit and collections
- Office management
- Data retrieval systems
- Electronic medical records (EMR) systems
- Office management software
- Decision-making
- MS office
- Problem resolution
- Staff training and development
Summary of Qualifications:
- Detail-oriented Business Office Manager with extensive experience managing and preforming Billing, Accounts Receivable, Accounts Payable, General Ledger Reconciliation, Medicare, Medicaid, and Commercial Billing. Also provide elder financial support in Skilled Nursing Facilities.
- Strong analytical and problem-solving skills and the ability to follow through with projects from conception to completion.
- Trustworthy, ethical, discreet and committed to superior customer service.
- Demonstrated ability to handle multi-level tasks.
- Confident and poised in interactions with individuals at all levels, and detail-oriented.
Timeline
Business Office Manager
Consulate Health Care of Norfolk
04.2024 - 02.2025
Business Office Manager
Saber Health Care of Portsmouth/Portside
01.2020 - 03.2024
Business Office Manager
MFA Courtland Health & Rehabilitation Center
05.2014 - 12.2019
Business Office Manager
Sentara Norfolk Lifecare
11.2009 - 10.2013
Vascular Access Technician
Children’s Hospital of The King’s Daughters
03.2006 - 11.2009
Administrative Secretary / Nursing Care Partner
Sentara Norfolk General Hospital
09.1999 - 03.2006
Bachelor’s Degree - Finance
Old Dominion University
Associate Degree - Business Administration
Tidewater Community College
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