Renee Zapata
Cedar Park,TX
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
10
10
years of professional experience
Work History
Guest Services
City of Austin Aviation
Austin, Texas
02.2024 - Current
- Assisted travelers with special needs or requests during check-in process.
- Advised passengers on local attractions, transportation options and hotel accommodations upon request.
- Helped travelers find locations within airport complex.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Transportation Security Officer
Homeland Security
Austin, Texas
01.2023 - 12.2023
- Assisted travelers with questions regarding airport security regulations and procedures.
- Communicated effectively with team members while performing duties under pressure.
- Upheld strong customer service standards while completing screenings.
Front End Assistant
Store Operations, Coscto
Cedar Park, Texas
10.2021 - 02.2022
- Collaborated with other departments within the organization on various tasks.
- Worked closely with front-end staff to assist customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
Service Operations Manager
Randalls
Cedar Park, Texas
03.2018 - 10.2021
- Created and maintained employee schedules to ensure adequate staffing levels.
- Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
- Coordinated with department managers to adjust employee schedules as needed.
- Provided support in resolving scheduling conflicts between employees.
Customer Service Server
The Oasis
Austin, Texas
05.2016 - 03.2018
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
Attendance Associate
Manor ISD
TX
08.2014 - 12.2015
- Independently provided efficient and effective office management and administrative requirements to management.
- Managed the day-to-day operations of the office including scheduling appointments and managing staff assignments.
- Monitored and maintained accurate records of employee attendance, absences, leaves, tardiness.
- Maintained accurate records of student attendance and performance data for reporting purposes.
Education
Generals -
Idaho State University
Medical Office Administration -
Austin Community College
Skills
- Situational Awareness
- Customer Service and Assistance
- Screening Procedures
- Customer Relations Skills
- Operational Efficiency
- Schedule Management
- Staff Supervision
- Shift Scheduling
- Appointment Scheduling
- Complaint Handling
- Coordination
Languages
Spanish
Professional
Languages
Fluent in Spanish
Read, Write, Speak
Timeline
Guest Services
City of Austin Aviation
02.2024 - Current
Transportation Security Officer
Homeland Security
01.2023 - 12.2023
Front End Assistant
Store Operations, Coscto
10.2021 - 02.2022
Service Operations Manager
Randalls
03.2018 - 10.2021
Customer Service Server
The Oasis
05.2016 - 03.2018
Attendance Associate
Manor ISD
08.2014 - 12.2015
Generals -
Idaho State University
Medical Office Administration -
Austin Community College
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