Renee Zazueta
Costa Mesa,CA
Summary
Dynamic and results-driven professional with extensive experience at Peet's Coffee, excelling in beverage preparation and customer service. Proven ability to enhance customer satisfaction through effective conflict resolution and staff training. Adept at inventory management and fostering teamwork, ensuring operational excellence in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Barista
Peet's Coffee
04.2003 - Current
- Orchestrated beverage preparation and service to meet customer specifications.
- Oversaw operation of espresso machines and coffee grinders to guarantee exceptional beverage quality.
- Maintained cleanliness of work area and equipment to ensure compliance with safety standards.
- Guided customers in menu selection while providing detailed product information.
- Ensured cleanliness of work area and equipment to uphold safety standards.
- Executed cash register transactions with precision and efficiency.
- Facilitated collaboration among team members to enhance workflow efficiency during peak hours.
- Ensured workspace cleanliness and organization to enhance productivity and safety.
- Cultivated a loyal customer base by recalling regulars' orders and preferences.
Assistant Manager
Peet's Coffee
03.2001 - 04.2003
- Oversaw inventory management, placing orders to ensure optimal stock levels.
- Addressed customer complaints with efficiency, enhancing relationship-building and loyalty.
- Oversaw daily operations to ensure adherence to performance quality and service standards.
- Partnered with management to spearhead strategic initiatives enhancing store performance.
- Ensured cleanliness, safety, and organization of store environment to elevate customer satisfaction.
- Cultivated strong working relationships with staff to enhance team collaboration.
- Oversaw cash intake and deposit record management to enhance accuracy and minimize discrepancies.
- Enhanced customer satisfaction by proactively addressing and resolving complaints.
- Executed regular inventory counts to ensure accurate stock levels and address discrepancies.
- Guided junior staff members in professional development through targeted mentorship and support.
- Cultivated repeat business by delivering outstanding customer service.
- Facilitated recruitment, interviewing, hiring, and onboarding processes to ensure optimal staffing levels.
- Fostered teamwork by driving collaboration among staff members on diverse project tasks.
- Implemented company policies consistently while managing disciplinary actions with fairness and respect.
Manager/ Barista
Pain Du Monde
05.1999 - 02.2001
- Elevated customer satisfaction by promptly resolving disputes and maintaining open communication channels.
- Directed inventory management processes to optimize stock levels and minimize waste.
- Facilitated training and mentorship for staff on food safety and hygiene best practices.
- Facilitated training sessions for new employees on cafe policies, beverage preparation, and customer service standards.
- Directed daily café operations, showcasing strong leadership skills as head barista.
- Enforced health code regulations through rigorous cleaning protocols within the café.
- Operated POS system to ensure accurate order entry and payment processing.
Retail Sales Associate
Mon Amie Bridal Salon
05.1997 - 02.1999
- Facilitated customer selection of bridal gowns and accessories, delivering personalized service to elevate shopping experience.
- Optimized merchandise displays to enhance visual appeal and accessibility for customers.
- Executed accurate transaction processing through point-of-sale systems, ensuring efficient handling of cash and credit card payments.
- Instructed clients on gown care and fitting procedures to enhance service quality.
- Facilitated collaboration with team members to oversee inventory management and ensure optimal stock levels.
- Executed visual merchandising strategies that aligned with seasonal trends to enhance customer engagement.
- Welcomed customers and addressed product inquiries, selections, and purchases.
Education
High School Diploma -
Newport Harbor High School
Newport Beach, CAPsychology
Orange Coast College
Costa Mesa, CASkills
- Beverage preparation
- Espresso machine operation
- Customer service
- Cash handling
- Inventory management
- Conflict resolution
- Staff training
- Food safety compliance
- Point-of-sale systems
- Visual merchandising
- Attention to detail
- Friendly and outgoing
- Team player
- Problem-solving
Timeline
Barista
Peet's Coffee
04.2003 - Current
Assistant Manager
Peet's Coffee
03.2001 - 04.2003
Manager/ Barista
Pain Du Monde
05.1999 - 02.2001
Retail Sales Associate
Mon Amie Bridal Salon
05.1997 - 02.1999
High School Diploma -
Newport Harbor High School
Psychology
Orange Coast College