Renee Zollo
New Port Richey,FL
Summary
Well-qualified Property Manager and Administrative Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Property Management Assistant
Sunista Realty
10.2019 - 04.2023
- Contacted tenants to collect overdue rent or to discuss other important issues.
- Scheduled maintenance calls.
- Completed documents for outside agencies.
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Updated tenant and unit information to keep current in housing database.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Built relationships with service vendors and submitted associated billing statements.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Completed lease applications and verifications, notifying prospects of results.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
Property Manager
Southwood Realty
10.2015 - 06.2019
- Exercised direct supervision over property staff.
- Drafted and monitored budgets for overall maintenance and operations.
- Forwarded suit list to attorney on delinquent tenants and testified in court in connection with delinquent judgments and possession litigation.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Built relationships with service vendors and submitted associated billing statements.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Explained policies and reviewed documentation to obtain signatures.
- Entered property data into MRI computer system and checked values against similar properties.
- Forwarded suit list to attorney on delinquent tenants and testified in court in connection with delinquent judgments and possession litigation.
Education
High School Diploma -
Watertown High School
Watertown, CTSkills
- Administrative Leadership
- Relationship Building
- Team Building
- Creative and Adaptable
- Fair Housing Mandates
- Knowledge of Leasing and Market Conditions
- Grounds and Facility Inspection
- Staff Coordination
- Insurance Coordination
- Vacancy Marketing
- Decision Making
- Violation Resolution
- Complaints Investigation
- Financial Reporting
- Client Relations
- Disturbance Handling
- Deposits Management
- Sale and Rental Recordkeeping
- Property Service Contract Administration
- Monthly Fee and Payment Collection
- Performance Assessment
- Repair Planning
- Maintenance Oversight
- Administrative Leadership
- Property Management Principles
- Tenant Relations
- Microsoft Office
- Social Media Engagement
- Multitasking and Prioritization
- Tenant Eligibility Determination
- Critical Thinking
- Employee Motivation and Guidance
- Community Association Support
- Office Staffing
- Market Tracking
- Personnel Management
- Cloud-Based File Management
Timeline
Property Management Assistant
Sunista Realty
10.2019 - 04.2023
Property Manager
Southwood Realty
10.2015 - 06.2019
High School Diploma -
Watertown High School
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