Renee Darell Padin
Orlando
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Check Out Patients
Orlando Family Medical Inc.
03.2023 - 08.2023
- Checkout patients make appointments; confirm labs, echocardiogram, electrocardiogram, and ultrasounds.
- Make sure that patient has all the paperwork that doctor adds on plan notes, for example; imaging, and labs orders.
- Charge patients injections
- Bring a good attitude with patients and coworkers.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Workflow & Benefits
Professional Imaging Center
01.2017 - 03.2017
- Audit patient charts including doctor referral, patient information, copay, and make sure that the imaging order was correct. For example: X-ray, MRI, ultrasound, and mammography.
- Verify patient health insure, make sure that insurance was active, check benefits and copay.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Medical Billing Processor
Viva Wellness
03.2017 - 01.2022
- Manages overall office operations including accepting payments and billing.
- Ensures timely reconciliations of accounts related to billing including but not limited to accounts receivable balances, cash reconciliation, lock book accounts, incoming credit card balances, credit card processor charges, and delinquent accounts.
- Researches, recommends and implement improvements in billing practices and customer service.
- Kept detailed records of all transactions, supporting transparency and accuracy in financial reporting.
- Coordinated with cross-functional teams to resolve any discrepancies that may impact invoicing or collections.
- Participated in internal audits as needed to assess the effectiveness of billing controls.
- Researched and resolved routine billing questions and discrepancies and escalated non-standard issues to higher level personnel.
- Worked closely with the accounting team to reconcile account balances, verifying that payments are applied correctly.
- Posted payments into billing system to clear open obligations and prepared remittance advices for payments sent to lock box or corporate office.
- Increased efficiency in billing processes by streamlining workflows and implementing new software tools.
- Reduced errors in invoicing by conducting thorough quality checks and maintaining accurate records.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Audited and corrected billing and posting documents for accuracy.
Medicare and Obamacare Certifications
Orange Insurance Broker
06.2024 - Current
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Helps insurance agents to complete Medicare and Obamacare Certifications to sell health insurances.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
Front Desk Receptionist
Orange Doctors Medical Center
01.2025 - 06.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Check in and check out patients.
- Make appointments
- Organized the medicare transportation.
- Organized and maintained files and records to ensure up-to-date documentation.
- Streamlined check-in processes, reducing wait times for guests.
Education
Associate Degree - Arts
Valencia College
01.2015
High School Diploma - undefined
America Military Academy
01.2010
Skills
- Customer Service, Excel, Microsoft Office, Operations, Operations Management, Training, Scheduling, Financial Operations, Invoices, Billing, Database, Customer Relationship, Bilingual, Organization, Team Player
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Problem resolution
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Receptionist
Orange Doctors Medical Center
01.2025 - 06.2025
Medicare and Obamacare Certifications
Orange Insurance Broker
06.2024 - Current
Check Out Patients
Orlando Family Medical Inc.
03.2023 - 08.2023
Medical Billing Processor
Viva Wellness
03.2017 - 01.2022
Workflow & Benefits
Professional Imaging Center
01.2017 - 03.2017
High School Diploma - undefined
America Military Academy
Associate Degree - Arts
Valencia College
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