Reneeka Williams
Fair Oaks,California
Summary
I created safe environments where people are free to share their thoughts and emotions and non-judgmentally disagree disagree. I serve people through a servant leadership model and genuinely care about the interest of the group as well as the one. My focus is relationship driven and aims to build connection and joy into our interactions. I am well-versed capable servant leader who collaborates with employees and company leaders to resolve conflict, enhance employee productivity, and advance the team's abilities through functional health work relationships.
Overview
30
30
years of professional experience
Work History
Program Consultant
RDW Consultants
01.2019 - 07.2022
- For new, emerging, and established Opiate Treatment Programs (OTPs), Reneeka transposes complex federal and state regulations into layman friendly and relevant Policy and Procedures manuals.
- Reneeka is a servant to the people and cares about the patients.
- Which means their treatment and healing is my priority.
- Patient delivered focused on whole being: mind, body, and spirit
- Applications met mult-agency statutes while being infused with compassion people center care.
- Achieved through personalized and custom approach that each OTP serves a special and unique subset of the opiate addicted population.
- Produced detailed and relevant reports for use in making business decisions.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Evaluated current processes to develop improvement plans..
- Restructured procedures through coordination with compliance director to create and execute projects.
- Gathered, documented, and wrote compliance reports for business.
Narcotic Treatment Program (NTP) Specialist
Department of Health Care Services (DHCS)
01.2006 - 12.2018
- Provided advice, consultation, & technical assistance to all California's NTPs.
- Inspected NTPs annually for compliance with state and federal laws and wrote annual compliance reports including corrective actions reports.
- Created and managed project plans, timelines and budgets.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Coordinated patient care and medication delivery with other states NTPs including strategic planning with penal institutions
- Evaluated applications utilizing multiple federal edicts & California Code of Regulations to issue or deny licensure
- Certified licensed NTPs to Medi-Cal Standards
- Revocated NTP license when patient's health & safety was endangered
- Vetted OTP medical personnel through DOJ state & federal clearinghouse standards
- Utilized Death Reports to determine medication units in underserved populations, rural locations, statewide trends, and investigate patient's expiration when methadone related
- Maintained confidential patient death and coroner reports
- Advocated continual care for voluntary & involuntary discharged patients
- Oversaw patient exceptions to regulations system with CSAT for daily determination of patient readiness to manage medication off site
- Investigated counselor, medical, and clinic staff misconduct complaints through interviews with victim, potential witnesses, and subject(s) of investigation
- Prepared precise criminal allegations files, documents, and summaries for DHCS legal & executive team as well as DOJ
- Procured governmental and non-governmental agency's patient records, documents, and/or statements for investigation
- Created, managed, & maintained complaints system, reports, and records
- Uphold complainant confidentiality unless legally mandated to report
- Wrote, disseminate, & enforce emergency regulations
- Conducted annual onsite reviews of NTP through evaluation of its service delivery systems
- Lead OTP relocations, remodeling, & Medi-Cal recertifications with departmental and interagency staff
- Liaison to CSAT, DEA, county, joint venture, & city municipalities
- Provided California's OTP trends & concerns to FDA, SAMSHA, DEA & various other government agencies
- Developed working relationship with DEA offices & agents statewide
- Principal training officer to all AOD staff, executive management, & external stake holders on OTP regulations, protocols, & developing opiate trends
- Drafted employee desk manuals, training materials & seminars
- Identified internal unit deficits, provide technical assistance, & suggest potential external training conferences, and/or training materials for correction
- Reviewed staffs' development and report findings to line managers & department head
- Trained colleagues on emerging trends, patterns, & best practices
- Labor Relation Representative between line staff & executive staff
Aging Program Analyst
California Department of Aging
01.2004 - 01.2006
- Conducted field reviews of Area Agencies of Aging (AAA)
- Interviewed county executives, Board of Supervisors, and Program Directors
- Wrote, tracked, and implemented Corrective Actions Plans
- Created, built, and maintained Access databases
- Provided Technical Assistance to AAA's & public stakeholders
- Tracked department's travel expenses
- Prepared annual Travel Expense Reports
- Negotiated hotel contracts
- Presented oral presentations to public Board of Supervisors & non-profit stakeholders
- Developed field monitoring tools
- Conducted trainings for internal staff and external partners
- Coordinated intradepartmental logistic meetings & field monitoring team
- Provided technical assistance to problematic AAA and its partners
- Analyzed unstructured information to derive key insights.
- Helped solve diverse program problems with in-depth analysis.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Workers Compensation Insurance Underwriter
State Compensation Insurance Fund
01.2001 - 01.2004
- Underwrote insurance policies & Managed 100+ accounts
- Reviewed workers' compensation labor laws & apply to policies
- Researched legal entities & properly classify respective organization
- Initiated employment claims
- Reviewed audit findings & determinations
- Trained new employees
- Completed investigation reports
- Prepared written reports for policyholders
- Explained rates, billing statements, class codes, & group polices
- Compiled loss mitigation reports
AmeriCorps Program Staff
Girl Scouts of Greater Los Angeles
01.1993 - 01.1996
- Developed community-based alternatives for at risk female adolescents
- Matched community stakeholders to educational programs
- Conducted onsite field visits
- Wrote progress reports for each community site
- Developed & implement sports programs
- Identified and connected key community leaders
- Trained volunteer work force
- Provided technical guidance to program sites
- Coordinated community days with city, county, and multiple non-profits agencies
Education
Ph.D. - Clinical Psychology
Pacifica Graduate Institute
Carpinteria, CA06.2025
Bachelor of Arts - Psycology
Northwest University
Kirkland, Washington05-2019
Rio Hondo Community College
Whittier, California01.1996
Skills
- Proposal writing
- Employee & Stakeholder training
- Organizational development
- Attention to detail
- Project coordination
- Active listening
- Stakeholder relations
- Policy analysis
- Group facilitation
- Resource advocacy
- Community resources
- Building rapport
Current Position
Opiate Treatment Program Consultant, RDW Consultants, Fair Oaks, California
Academic Distinctions
- Psi Chi Undergraduate Award, 2018, Northwest University, Kirkland, Washington
- Dean's List, 2017, Northwest University, Kirkland, Washington
- Dean's List, 2016, Northwest University, Kirkland, Washington
- Alpha Gamma Sigma Member, 1996, Rio Hondo Community College, Whittier, California
Timeline
Program Consultant
RDW Consultants
01.2019 - 07.2022
Narcotic Treatment Program (NTP) Specialist
Department of Health Care Services (DHCS)
01.2006 - 12.2018
Aging Program Analyst
California Department of Aging
01.2004 - 01.2006
Workers Compensation Insurance Underwriter
State Compensation Insurance Fund
01.2001 - 01.2004
AmeriCorps Program Staff
Girl Scouts of Greater Los Angeles
01.1993 - 01.1996
Ph.D. - Clinical Psychology
Pacifica Graduate Institute
Bachelor of Arts - Psycology
Northwest University
Rio Hondo Community College
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