Summary
Overview
Work History
Education
Skills
Timeline
Contact
Generic

Renee Kitchen

Washougal,WA

Summary

Results-driven professional with strong analytical, communication, and teamwork skills. Proven ability to adapt quickly to new environments. Committed to contributing to team success and further developing professional skills. Maintains a positive attitude and dedication to continuous learning and growth.

Overview

9
9
years of professional experience

Work History

Barista

Dev's Coffee Bar
10.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.

Loan Document Processor

IQ Credit Union
08.2021 - 07.2023
  • Leveraged technology solutions such as automated data entry tools to reduce manual input errors, improving overall accuracy of processed applications.
  • Contributed to the development of internal guidelines and procedures by providing feedback and suggestions based on practical experience within the role.
  • Accelerated the loan approval process through meticulous attention to detail and swift completion of tasks.
  • Improved team productivity by providing training on best practices for loan document preparation and review.
  • Maintained organized files for easy retrieval during audits or future reference, ensuring streamlined access to critical information when needed.
  • Managed high-volume workload without sacrificing quality, prioritizing time-sensitive tasks effectively to meet deadlines.

Escrow Assistant

Fidelity National Title - Wa
09.2020 - 01.2021
  • Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
  • Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
  • Obtained documents such as proof of insurance and HOA statements.
  • Maintained open communication with lenders, brokers and borrowers.
  • Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
  • Followed-up on status of releases, policies, and return of recorded documents.
  • Maintained organized files for easy access, increasing team efficiency during transaction reviews.

Member Advisor

IQ Credit Union
06.2019 - 09.2020
  • Consistently met or exceeded sales targets through proactive outreach efforts such as cold-calling and networking events.
  • Collaborated with team members to achieve branch goals and improve overall performance.
  • Assisted members in navigating online banking platforms, promoting the use of digital tools for ease of account management.
  • Maintained strict adherence to compliance guidelines while processing transactions and managing accounts.
  • Built strong relationships with members, resulting in increased loyalty and referrals.
  • Contributed to a positive work environment by fostering collaboration between colleagues and promoting open communication channels within the team.
  • Completed thorough financial assessments to accurately determine the needs of each member before offering customized solutions.

Member Service Representative

IQ Credit Union
06.2018 - 06.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Verified customer identification and documentation for compliant transactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.

Barista

Squeeze and Grind
03.2017 - 06.2018
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Used POS system to accurately enter orders and process payments.

Administrative Assistant

Kitchen Electric
08.2016 - 03.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

Education

High School Diploma -

Vancouver Virtual Learning Academy
Vancouver, WA
06.2016

Skills

  • Effective time management
  • Personable interaction skills
  • Meticulous attention to detail
  • Collaborative team member
  • Building professional connections
  • Consistent precision in tasks
  • Efficient time management
  • Skilled in customer engagement techniques

Timeline

Barista

Dev's Coffee Bar
10.2024 - Current

Loan Document Processor

IQ Credit Union
08.2021 - 07.2023

Escrow Assistant

Fidelity National Title - Wa
09.2020 - 01.2021

Member Advisor

IQ Credit Union
06.2019 - 09.2020

Member Service Representative

IQ Credit Union
06.2018 - 06.2019

Barista

Squeeze and Grind
03.2017 - 06.2018

Administrative Assistant

Kitchen Electric
08.2016 - 03.2017

High School Diploma -

Vancouver Virtual Learning Academy

Contact

102 Polar Bear Lane Washougal, WA 98671

360.798.7792

reneekitchenn@aol.com

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