Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Renee L. Segura

Lawndale,CA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments allowed for nomination into ESFM's GULL management training program. Within the 16 week course, I was able to learn the necessary skills to become a strong and positive leader within my work team. Being employed at Neutrogena's LA office has allowed me to build strong relationships on the executive level, ensuring that managements needs were met in an efficient manner. At both Neutrogena and Drybar, I have proficiently assisted with the onboarding of new employees. Onboarding duties included, campus tours, building and parking badge administration, policy instruction, and education.

Overview

14
14
years of professional experience

Work History

Administrative Assistant-Facilities

Compass Group USA
09.2022 - Current
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Assisted in onboarding over 50 new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.
  • Organized office events such as holiday parties exceeding 300 attendees, and team-building activities, promoting positive company culture and boosting employee morale.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Owner

Sempre Bella by Renee
09.2010 - Current


  • Licensed special event hairstylist and makeup artist.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.


Hairstylist/Receptionist

Drybar
03.2012 - 03.2020
  • Consistently maintained cleanliness of workspace, ensuring safe and welcoming environment for clients.
  • Built loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Scheduled approximately 50 customer appointments per day and rearranged individual time slots to meet demand.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed high volume of 100 clients during peak hours while maintaining calm and efficient demeanor.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Resolved guest complaints about service or style.
  • Mentored new hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.

Education

Bachelor of Arts - English Literature

California State University - Long Beach
Long Beach, CA
05.2022

Associate of Arts Degree - English

Cerritos College
Cerritos, CA
12.2019

Skills

  • MICROSOFT WORD, MICROSOFT OUTLOOK, MICROSOFT POWERPOINT, MICROSOFT EXCEL
  • Meticulous attention to Detail
  • Reliable and Punctual
  • Prioritization and Time Management
  • Office Administration
  • Data Entry
  • Customer Service
  • Administrative Support
  • Customer and client relations
  • Critical Thinking
  • Office Management
  • Professional Communication

Timeline

Administrative Assistant-Facilities

Compass Group USA
09.2022 - Current

Hairstylist/Receptionist

Drybar
03.2012 - 03.2020

Owner

Sempre Bella by Renee
09.2010 - Current

Bachelor of Arts - English Literature

California State University - Long Beach

Associate of Arts Degree - English

Cerritos College
Renee L. Segura