RENEE L WALKER
Houston
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical assisting, terminology, clinical and clerical duties involving registration, scheduling with checking in/out process of front desk Ready to bring over 35 years of relevant work experience to your team.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Addison Group Houston Methodist - OBGYN
11.2025 - Current
- Insurance verification and authorizations
- Reviewed patient accounts to ensure patients insurance and eligibility was up to date prior to surgeries
- Schedule appointments for OBGYN services and surgeries
- Route calls to other departments as needed
- Answer inbound calls from patients
- Return patient calls as needed
- EMR: EPIC
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
Patient Service Rep
Addison Group Houston Methodist: Multispecialty
07.2025
- Handle all incoming referrals.
- Reviewing payment plans.
- Discuss payments with the patients.
- Insurance verification and authorizations through EPIC
- Check patients in and out for appointments.
- Enter insurance information into EPIC
- Schedule patient appointments.
- At the end of the day would review patient insurance prior to appointments.
- Reviewing balances on patient accounts.
- Completed contract w/ Addison Group
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Epic, Availity and other software to schedule and verify patient appointments.
- Appeals and Denials
Patient Service Rep
Addison Group Houston Methodist - Dept of Surgery
04.2025 - 06.2025
- Handle all incoming referrals.
- Reviewing payment plans.
- Discuss payments with the patients.
- Insurance verification and authorizations through EPIC
- Check patients in and out for appointments.
- Enter insurance information into EPIC
- Schedule patient appointments.
- At the end of the day would review patient insurance prior to appointments.
- Reviewing balances on patient accounts.
- Completed contract w/ Addison Group
Patient Service Rep
Addison Group Houston Methodist - ENT
03.2025 - 04.2025
- Handle all incoming referrals.
- Reviewing payment plans.
- Discuss payments with the patients.
- Insurance verification and authorizations through EPIC
- Check patients in and out for appointments.
- Enter insurance information into EPIC
- Schedule patient appointments.
- At the end of the day would review patient insurance prior to appointments.
- Reviewing balances on patient accounts.
- Completed contract w/ Addison Group
Patient Service Rep
Addison Group Houston Methodist - Cardiology
09.2024 - 01.2025
- Handle all incoming referrals.
- Reviewing payment plans.
- Discuss payments with the patients.
- Insurance verification and authorizations through EPIC
- Check patients in and out for appointments.
- Enter insurance information into EPIC
- Schedule patient appointments.
- At the end of the day would review patient insurance prior to appointments.
- Reviewing balances on patient accounts.
- Completed contract w/ Addison Group
Call Center Representative- OBGYN
Addison Group Houston Methodist Physicians Organization Group
02.2024 - 05.2024
- Managed high-volume inbound and outbound calls to address customer inquiries and concerns.
- Utilized CRM software to track customer interactions and update account information efficiently.
- Resolved customer issues through effective communication, leading to increased satisfaction ratings.
- Conducted follow-up communications to ensure resolution of customer complaints and feedback collection.
- Identified recurring issues and suggested process improvements to management for enhanced service efficiency.
- Maintained accurate records of customer interactions in compliance with company standards and protocols.
- Patient registration, Questionnaires, Insurance and Scheduling.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Sr Patient Service Representative
US Dermatology Partners
10.2023 - 02.2024
- Scheduling new patient and follow up appointments
- Collecting payments (copays, deductibles and coinsurance)
- Review patient EOBs and discuss financial responsibility
- Posting payments to patient accounts
- Registering patients
- Verifying patients eligibility and insurance
- Cash handling
- Nexgen, Rivit
- Supported clinical team by managing inventory levels of supplies, proactively ordering replacements when needed.
- Managed high call volume, prioritizing urgent requests while maintaining professionalism and accuracy in documentation.
- Cashier for Dermatology supplements
- Inventory control, shipment and stock
Resolution Specialist
Harris Health System
02.2023 - 07.2023
- Edited patient registration, insurance verification, authorizations, claims, denials, appeals, medical records, centralized scheduling, consults, referrals, peer-to-peer, customer and patient financial servicing, utilized insurance portals and software.
- Heavy collections with all payer types; workers comp, out of network, Medicare/Molena, Aetna, United Healthcare, Humana, BCBS, and Care Credit.
- Availity, Assurance, Athena, Novitasphere, NSA.
- Completed Contract
Assistant Manager
ITEX MGMT
11.2020 - 01.2023
- Residential leasing with tax credit, HUD, Housing, income-based and market rent certifications, application and background screening, notices, move-outs/in, court evictions, inspections, staff interviews, training, and scheduling.
- Marketing, promotions, heavy collections.
- Software programs: Rental management, Yardi, One-sight, Blue Moon, and Rent-man.
Medical Assistant/Sr Patient Access
UT Physicians
10.2006 - 03.2020
- Assisted physicians with patient examinations and treatments, ensuring efficient workflow.
- Administered medications and injections, adhering to safety protocols and procedures.
- Recorded patient histories and vital signs accurately for ongoing care assessments.
- Coordinated appointments and managed scheduling systems to optimize clinic operations.
- Educated patients on treatment plans and preventive care practices, enhancing patient understanding.
- Obtained client medical history, medication information, symptoms, and allergies.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Front Desk Coordinator
Kelsey Sey-Bold Clinic
12.2006 - 12.2013
- Worked multiple specialties such as Lab/Radiology, Diagnostic testing and OBGYN clinics
- In charge of the centralized scheduling line for all specialty related appointments
- Received in bound calls from patients regarding appointments
- Check-in/out, insurance verification and authorizations
- Financial counseling
- EPIC
Transplant Coordinator/Liaison
Methodist Hospital
06.1994 - 02.2006
- Placed and monitored patients for organ transplant, scheduled, and coordination of care, referrals, intake, registrations, approvals, evaluations, denial and acceptance letters, medical and medication review, labs, medical records, insurance, benefits planning and follow-ups.
- Heavy collection from payors, financial assistance programs, and patients.
Education
No Degree - Digital Communications And Media
University of Houston
100 Main Street, Houston, Texas 700109-1988
High School Diploma - undefined
Barbara Jordan High School
01.1987
Skills
- Epic
- Allscripts
- Care4
- Centricity
- Athena
- Rivet
- Availity
- Nexgen
- Novisphere
- HIM Scanning
Certification
CPR-BLS PROVIDER, ALLIED 100 LLC, January 2023
Timeline
Patient Service Representative
Addison Group Houston Methodist - OBGYN
11.2025 - Current
Patient Service Rep
Addison Group Houston Methodist: Multispecialty
07.2025
Patient Service Rep
Addison Group Houston Methodist - Dept of Surgery
04.2025 - 06.2025
Patient Service Rep
Addison Group Houston Methodist - ENT
03.2025 - 04.2025
Patient Service Rep
Addison Group Houston Methodist - Cardiology
09.2024 - 01.2025
Call Center Representative- OBGYN
Addison Group Houston Methodist Physicians Organization Group
02.2024 - 05.2024
Sr Patient Service Representative
US Dermatology Partners
10.2023 - 02.2024
Resolution Specialist
Harris Health System
02.2023 - 07.2023
Assistant Manager
ITEX MGMT
11.2020 - 01.2023
Front Desk Coordinator
Kelsey Sey-Bold Clinic
12.2006 - 12.2013
Medical Assistant/Sr Patient Access
UT Physicians
10.2006 - 03.2020
Transplant Coordinator/Liaison
Methodist Hospital
06.1994 - 02.2006
High School Diploma - undefined
Barbara Jordan High School
No Degree - Digital Communications And Media
University of Houston