Tammica Miles
Denham Springs,LA
Summary
Organized, patient-focused Scheduler with 11 years of clinical coordination experience in ICU and outpatient infusion therapy. Skilled at managing appointment scheduling, admissions/discharges, prior authorizations, inventory, and EMR documentation while serving as a liaison among physicians, nursing, pharmacy, and case management to ensure timely treatment and smooth clinic operations. Proven ability to improve patient flow, train and mentor clinical staff, maintain HIPAA-compliant records, and support quality-assurance and regulatory audits.
Overview
16
16
years of professional experience
Work History
ICU CNA/ Clinic Coordinator Infusion Therapy
Woman's Hospital
Baton Rouge, LA
06.2015 - 05.2026
- Lead CNA and Clinic Coordinator supporting ICU and outpatient infusion therapy: provide direct patient care, perform assessments, IV/infusion support, vital-sign monitoring, and patient education; coordinate clinic operations including appointment scheduling, admissions/discharges, prior authorizations, and inventory to maintain efficient throughput and minimize delays; act as liaison among physicians, nursing staff, pharmacy and case management to ensure timely treatment, medication reconciliation, and accurate EMR documentation; train and mentor CNAs and clinical staff, develop onboarding checklists and competency evaluations to improve protocol adherence and patient safety; implement process improvements for patient flow, supply management, and infection-control compliance; maintain HIPAA-compliant records and support quality-assurance and regulatory audits.
PCA
Baton Rouge General Hospital
3600 Florida Blvd
02.2010 - 08.2015
- Assisted with daily living activities, including bathing, dressing, and meal preparation.
- Provided personalized care and assistance to patients, ensuring comfort and safety.
- Maintained accurate records of patient care activities and progress reports.
- Monitored patient vital signs and reported changes to healthcare team promptly.
- Supported needs of [Number]+ residents under long-term care.
Education
Medical Assistant - Medical Assistant
Delta College
Baton Rouge, LA09-2001
Skills
- Clinical coordination
- Appointment scheduling
- Admissions/discharges
- Prior authorizations
- Inventory management
- EMR documentation
- Patient education
- HIPAA compliance
- Quality assurance
- Regulatory audits
Timeline
ICU CNA/ Clinic Coordinator Infusion Therapy
Woman's Hospital
06.2015 - 05.2026
PCA
Baton Rouge General Hospital
02.2010 - 08.2015
Medical Assistant - Medical Assistant
Delta College