RENEE M. CRAYTON
Caseworker
Dallas,TX
Summary
To obtain entry level position with an agency with opportunity to grow and advance from within. Skilled in working under pressure and adapting to new situations and challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Team player and enjoy working with diverse cultures.
Overview
24
24
years of professional experience
Work History
Case Worker II
City Of Dallas - Office Of Community Care Senior
10.2023 - Current
- Listened to customers and assessed the needs of seniors.
- Maintained customer satisfaction with focus on addressing customer needs and resolving concerns.
- Focus on customer issues and determined root cause of problems to resolve the issue.
- Handled customer service orders promptly to increase customer satisfaction.
- Attended team meetings and training sessions to stay informed about product updates and changes.
- Provided customer support to internal and external customers.
- Practiced exceptional customer service to every customer by providing knowledge of products and services creating a welcoming, positive experiences.
- Manifested high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to change.
- Conversed with teammates to enhance customer service experience and exceed team goals through effective customer satisfaction.
Eligibility Specialist
State Of Utah Department Of Workforce Services
03.2000 - 07.2023
- Communicated with people from various cultures and backgrounds on application process.
- Determined eligibility for economic assistance.
- Face to face interviews with applicants.
- Reviewed applications for government assistance and determined eligibility.
- Assisted clients with completion of applications and paperwork.
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Listened to customers and assessed the needs of seniors.
- Maintained customer satisfaction with focus on addressing customer needs and resolving concerns.
- Focus on customer issues and determined root cause of problems to resolve the issue.
- Handled customer service orders promptly to increase customer satisfaction.
- Attended team meetings and training sessions to stay informed about product updates and changes.
- Provided customer support to internal and external customers.
- Practiced exceptional customer service to every customer by providing knowledge of products and services creating a welcoming, positive experiences.
- Manifested high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to change.
- Conversed with teammates to enhance customer service experience and exceed team goals through effective customer satisfaction.
Education
GED -
Salt Lake Community College
Salt Lake City, UT05.1996
Skills
- Customer Service
- Resource Management
- Interpersonal Skills
- Decision Making
- Teamwork and Collaboration
- Problem Solving
- Multitasking
- Critical Thinking
- Attention to Detail
- Organizational Skills
- Active Listening
Timeline
Case Worker II
City Of Dallas - Office Of Community Care Senior
10.2023 - Current
Eligibility Specialist
State Of Utah Department Of Workforce Services
03.2000 - 07.2023
GED -
Salt Lake Community College
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