Renee M Wade
Apopka,FL
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and excellent customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Over 5 years of experience in Account Specialist & Verification of benefits.
Overview
26
26
years of professional experience
Work History
Front Office Manager
Shant Wellness
07.2017 - Current
- Verification of health insurance- via carrier portals or contact carrier directly to determine benefits, deductibles, co- pays or co-insurance. Create patient profiles & set up accounts with all demographics. Communicate with patients on their payment responsibility before scheduled appointment.
- transactions, confirming patient information and processing according to standard protocol.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Organized resources and staff necessary to handle requirements and maintain strong service levels.
- Monitored office inventory to maintain supply levels.
- Maintained important files, running reports and delivering updates on patient balances, attempt to collect, dispersed monthly statements for outstanding balances.
- Distributed monthly compliance newsletters for review.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models.5
- Coordinated work of [Number] employees by offering clear direction and motivational leadership.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Reviewed completed work to verify consistency, quality and conformance.
General Manager
TGI Fridays
12.1998 - 09.2014
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Created schedules and monitored payroll to remain within budget.
- Developed service and sales strategies to improve retention and revenue.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
- Led employee evaluations with constructive feedback to boost performance.
- Administered employee discipline through verbal and written warnings.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Taught alertness and security tactics to reduce theft and losses.
- Guided management and supervisory staff to promote smooth operations.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Supervised employees through planning, assignments and direction.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Tracked monthly sales to generate reports for business development planning.
- Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
Education
None - General Studies
Some College (No Degree) - Interior Design
Skills
- Goal Setting
- Work Planning and Prioritization
- Scheduling and Coordinating
- Training and Development
- Administration and Reporting
- Team Leadership
- Documentation and Reporting
- Performance Tracking and Evaluation
- Team Building
- Project Planning
- Employee Development
- Revenue Forecasting
- Staff Training
- Recruitment and Hiring
- Managing Operations and Efficiency
- Employee Coaching and Motivation
- Hiring and Training
- Performance Evaluations
- Cost Control
- Problem Resolution
- Teamwork and Collaboration
- Onboarding and Orientation
- Verbal and Written Communication
- Administrative Skills
- Customer Relations
- File and Data Retrieval Systems
- Listening Skills
- Data Entry
- Training and Coaching
- Hospitality Services
- Insurance verification both chiropractic & auto
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Front Office Manager - Shant Wellness
07.2017 - Current
General Manager - TGI Fridays
12.1998 - 09.2014
Valencia Community College - None, General Studies
Stephen F Austin State University - Some College (No Degree), Interior Design
Similar Profiles
Alvaro CamarenaAlvaro Camarena
Inventory & Quality Control Assistant at ShanT-ShopInventory & Quality Control Assistant at ShanT-Shop
Tejinder SinghTejinder Singh
Amazon Delivery Man at Shant GabrianAmazon Delivery Man at Shant Gabrian
Sobiya SubbiahSobiya Subbiah
Intern at Grace Kennett Foundation, Meenakshi Mission Hospital, Shant Manas NGO.Intern at Grace Kennett Foundation, Meenakshi Mission Hospital, Shant Manas NGO.
JENELYN JACOBEJENELYN JACOBE
Business Operations Manager at Central Florida Pulmonary GroupBusiness Operations Manager at Central Florida Pulmonary Group
Matthew FernandezMatthew Fernandez
Sales Associate at Delivered Excellent Customer Service in a Fast-paSales Associate at Delivered Excellent Customer Service in a Fast-pa