RENEE N. FIAMMI
Operational Improvement
Rochester, NY
Summary
SUMMARY STATEMENT Result driven professional specializing in Process Improvement and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
24
24
years of professional experience
1
1
MT(ASCP)
1
1
Process Excellence Blackbelt
1
1
CLS(NCA)
Work History
Senior Manager, Marketing and Operations
QuidelOrtho
09.2021 - Current
- Developed strategic marketing communications and identified audiences for targeted messages
- Motivated staff towards achieving all sales targets through data driven process improvements
- Optimized operational continuity by implementing enhanced inventory monitoring
- Led teams focused on identification of process gaps and driving improvements that increased productivity and efficiency both within department and cross functionally
- Supervised and managed product-related communication to achieve messaging accuracy and product correctness.
Senior Manager, ValuMetrix and Tech Excellence
Ortho Clinical Diagnostics
12.2018 - 09.2021
- Defines strategic direction for the ValuMetrix and Technical Excellence Teams
- Developed tools and methodologies to allow sales staff effectively communicate the ORTHO value to the customer
- Benchmark competitive information to ensure process and technical material / programs continue to meet/exceed the competition
- Implemented internal/external survey program to ensure customer needs are consistently being met
- Elevated the Technical Excellence Manager position, filling the need for Commercial Technical leads, that serves as a voice of the customer to R&D, and technical leads to prepare internal staff and customers for new assay and system implementations
- Manage the development of laboratory designs and processes to ensure customer satisfaction with ORTHO products through partnerships that meet and exceed the customer goals
Senior Lean Consultant
Ortho-Clinical Diagnostics
07.2014 - 12.2018
- Works closely with strategic customers during in-site studies to examine the customer's processes and makes recommendations on process improvements the customers may use to optimize their operations and further Ortho Sales opportunities
- Successfully collaborates with District Managers and Account sales teams to support sales strategy in that district leading to several competitive take-aways and significant business retention
- Aiding in the development of consultant tools to further our teams ability to deliver value efficiently to our internal and external customers
- Used Six Sigma SIPOC and DMAIC process to initiate and lead problem-solving efforts.
- Developed optimized lab designs to facilitate maximum benefit to the customer as they took on new equipment and automation
Worldwide Value Marketing Manager
Ortho-Clinical Diagnostics
06.2008 - 07.2014
- Works closely with customers during in-site studies to examine the customer's processes and makes recommendations on process improvements the customers may use to optimize their operations
- Gathers competitive and OCD instrumentation data, supporting the Valuator / ImPact tools and presentation of the data throughout the organization
- Trains and supports OCD staff on the Valuator, ImPact and Simulator tools
- Supports continued improvement and growth of the tool sets while looking to develop next tools that will continue to support and drive future sales opportunities
- Utilized market trends and target audience statistics to effectively and appropriately market products.
Product Life Cycle Manager
Ortho-Clinical Diagnostics
07.2006 - 06.2008
- Successfully managed the conversion of our team from supplier quality focus to product life cycle quality, meeting or accessing all conversion timeline milestones
- Responsible for setting goals for the department
- Provide effective direction, coaching and development of direct reports
- Ensure effective root cause investigation and corrective action for assigned failure investigations and design related quality issues
- Responsible for ensuring that product lines are maintained in compliance with Ortho Design Change standards, Ortho quality Systems and J&J Standards
- Managed Risk Management Plans and implementing CAPA to correct/prevent unanticipated failure modes or quality problems
- Ensures continuous improvement of NPD QA skills to enhance the talent pool at OCD
- Champion the application of benchmark best practices
- Collaborate with other QRC groups to ensure successful regulatory inspections
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Managed inventory, production, workflow and distribution, analyzing each stage of product life cycle and recommending improvements to streamline processes.
Senior Quality Engineer
OEM
01.2005 - 07.2006
- Conducts supplier audits of, and complex component and raw material manufacturers
- Provide quality & compliance guidance to suppliers
- Developed and maintains Approved Supplier List
- Supports sites in major supplier related issues
- Manages Supplier Performance Management projects
- Evaluates and approves associated corrective action plans
- Interfaces with suppliers as key quality/compliance expert for OCD
Education
INTERNSHIP Certificate of Medical Technology -
ROBERT PACKER HOSPITAL
Bachelor of Science - Medical Technology
ROCHESTER INSTITUTE OF TECHNOLOGY
Skills
- Program Optimization
- Problem Anticipation and Resolution
- Supplier Monitoring
- Originality and Creativity
- Focus and Follow-Through
- Business Leadership
- 5S Principles
- Strategic Vision
- Operational Efficiency
- Lean Six Sigma
Accomplishments
- Lean Business Delivery System – Business Improvement Group – November 2008
- Essentials of Marketing - Wharton School – May 2009
- Professional Selling Skills – Achieve Global – October 2011
- Senior Lean Consultant of the Year -2015
- Standard of Leadership Award -2021 and 2022
Certification
·American Society of Clinical Pathologists - MT - 176675
·National Credentialing Agency for Laboratory Personnel - CLS – 09325818
·National Credentialing Agency for Laboratory Personnel - CLCP – 09325818
·Certified Johnson & Johnson Process Excellence Blackbelt
Timeline
Senior Manager, Marketing and Operations
QuidelOrtho
09.2021 - Current
Senior Manager, ValuMetrix and Tech Excellence
Ortho Clinical Diagnostics
12.2018 - 09.2021
Senior Lean Consultant
Ortho-Clinical Diagnostics
07.2014 - 12.2018
Worldwide Value Marketing Manager
Ortho-Clinical Diagnostics
06.2008 - 07.2014
Product Life Cycle Manager
Ortho-Clinical Diagnostics
07.2006 - 06.2008
Senior Quality Engineer
OEM
01.2005 - 07.2006
INTERNSHIP Certificate of Medical Technology -
ROBERT PACKER HOSPITAL
Bachelor of Science - Medical Technology
ROCHESTER INSTITUTE OF TECHNOLOGY
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