Reneia McCoullough
Palm Bay
Summary
Admissions Liaison at Encompass Health Rehabilitation Hospital, recognized for outstanding customer service and adherence to regulatory standards. Expertise in insurance verification and CRM management led to a streamlined admissions process, significantly improving patient satisfaction and operational efficiency. Proven track record in relationship building and ensuring documentation accuracy, resulting in positive outcomes for both patients and the facility.
Overview
16
16
years of professional experience
Work History
Admissions Liaison
Encompass Health Rehabilitation Hospital
Melbourne
01.2007 - 04.2023
- Trained and supervised admissions staff and volunteers, ensuring adherence to policies and procedures.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Evaluated transcripts from previous institutions attended by transfer applicants.
- Maintained up-to-date knowledge of regulatory and compliance requirements affecting admissions.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Prepared and presented regular reports on admissions trends, challenges, and opportunities to senior management.
- Handled insurance claim duties and verified that each met standards of admissions.
- Facilitated decision-making meetings with admissions committee, presenting candidate files for review.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Coordinated admissions process from initial inquiry to enrollment, ensuring a smooth and efficient experience.
- Managed database of contact information for admissions prospects.
- Stayed current on community-based resources and services useful to patients.
- Collaborated with clinical and administrative staff to meet patient needs.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Managed sensitive information with discretion and in compliance with confidentiality policies.
- Obtained informed consent and payment documentation from patients and filed in system.
- Reported liabilities and risk management concerns to supervisor for review.
- Screened patients for eligibility for state, local and federal assistance programs.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Helped patients with admissions process and adhered to state and federal laws.
- Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
- Completed document faxing, bookkeeping and accurate filing.
- Explained policies, procedures and services to patients.
- Utilized CRM software to track and report on prospective student engagement and admissions funnel metrics.
- Coordinated with admission team to schedule admission and recruitment programs.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Indian River State College
Ft. Pierce, FL08-1980
Skills
- Regulatory compliance
- Insurance verification
- CRM management
- Admissions processing
- Data management
- Customer service
- CRM software
- Information gathering
- Quality assurance
- Documentation accuracy
- Hospitable and friendly
- Strong interpersonal skills
Affiliations
- Enjoy gardening, from cultivating a vegetable garden,flowers, and trees.
- Sewing, designing my own styles, and uphostery work
- Reading to relax (Romance Novels, Mystery, and Hystory)
Timeline
Admissions Liaison
Encompass Health Rehabilitation Hospital
01.2007 - 04.2023
High School Diploma -
Indian River State College
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