Reneicia Johnson
Fort Worth,TX
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. An analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Key Holder-Assistant Store Manager
Kay Jewelers
Cedar Hill, TX
06.2022 - Current
- Jewelry consultant, Sales, Merchandising, and Management
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Business Owner
Dark and Dynasty Inc
Chicago/Dallas
04.2016 - Current
- Owner/operator/creative director/ Retail sales client/business management customer relations event planning/production brand development, Travel planning, Fashion & entertainment production
- Ensured compliance with all local laws and regulations related to the business operations.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Implemented successful business strategies to increase revenue and target new markets.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Organize events & Produce shows related to entertainment & fashion productions such as premieres or award shows.
- Created project budgets and managed production costs.
- Developed and presented business plans for clients to assist in the decision-making process.
Creative Director
4 star casting
Chicago, IL
07.2018 - 09.2022
- Entertainment, Acting, Various
- Managed writers, artists, designers and project managers with hands-on approach to successfully accomplish daily work and special projects.
- Developed and communicated industry-leading creative concepts consistent with brand.
- Proposed concepts using rough sketches, storyboards or mood boards.
- Directed photo shoots with external vendors to ensure quality standards were met.
- Developed comprehensive style guides outlining branding guidelines for use by internal teams.
Assistant Manager
James Avery
Dallas, TX
07.2020 - 03.2022
- Luxury retail sales, clienteling, Jewelry consultant, Merchandising
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Analyzed business performance data and forecasted business results for upper management.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
- Prepared daily sales reports for management review.
Manager
TTEC
Remote
04.2017 - 07.2020
- customer service banking solutions technical support remote WFH
- Recruited and trained new employees to meet job requirements.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Created monthly reports for senior management summarizing operational performance metrics.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Customer Service Representative
TELEPERFORMANCE
Hobart, IN
06.2014 - 03.2017
- Customer service, Insurance sales, Sales, Inbound/outbound
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Presented customized insurance solutions to customers based on their individual needs.
- Explained coverage options to potential policyholders, answering questions or concerns.
Administrative Assistant
Broad Horizons
Griffith, IN
01.2009 - 06.2011
- Reception, Basic administrative duties
- Updated contact lists regularly when changes occur in employee status or contact information.
- Prepared and prioritized calendars and correspondence.
- Directed customer communication to appropriate department personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Composed, edited and typed complex memos and reports with job-related software.
Education
Bachelor of Fine Arts - Fashion Design
Illinois Institute of Art
Chicago, IL06.2017
Associate of Business Administration - Business Administration And Management
Grambling State University
Grambling, LA06.2013
High School Diploma - Dance
Emerson School For Visual And Performing Arts
Gary, IN06-2011
Skills
- Customer Service Management
- Sales Proficiency
- Promotional Planning
- Task Delegation
- Team Training and Development
- Event Management
- Creative Direction
- Social Perceptiveness
- Team Leadership
- Client Account Management
- Product Sales
- Strategic Planning
- Policy Implementation
- Marketing
- Complex Problem-Solving
Certification
- CPR Certification
- GIA Certification
Affiliations
- fashion modeling
- acting
- production
Timeline
Key Holder-Assistant Store Manager
Kay Jewelers
06.2022 - Current
Assistant Manager
James Avery
07.2020 - 03.2022
Creative Director
4 star casting
07.2018 - 09.2022
Manager
TTEC
04.2017 - 07.2020
Business Owner
Dark and Dynasty Inc
04.2016 - Current
Customer Service Representative
TELEPERFORMANCE
06.2014 - 03.2017
Administrative Assistant
Broad Horizons
01.2009 - 06.2011
Bachelor of Fine Arts - Fashion Design
Illinois Institute of Art
Associate of Business Administration - Business Administration And Management
Grambling State University
High School Diploma - Dance
Emerson School For Visual And Performing Arts
Similar Profiles
Carlos MagallanesCarlos Magallanes
Fourth Key holder at Kay Jewelers/ Signet JewelersFourth Key holder at Kay Jewelers/ Signet Jewelers
Alejandro RodriguezAlejandro Rodriguez
ASSISTANT STORE MANAGER at Kay Jewelers/Signet JewelersASSISTANT STORE MANAGER at Kay Jewelers/Signet Jewelers
Jordan HardnettJordan Hardnett
Third Key Jewelry Consultant at Kay JewelersThird Key Jewelry Consultant at Kay Jewelers
Danielle JacobsDanielle Jacobs
Acting Store Manager at Kay JewelersActing Store Manager at Kay Jewelers
Eric PuleoEric Puleo
Online Pickup Associate at WalmartOnline Pickup Associate at Walmart